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Customer Support Representative
2 months ago
We are seeking a highly motivated and empathetic Customer Support Specialist to join our team at Order. As a key member of our customer support team, you will be responsible for providing best-in-class service to our customers, resolving issues, and collecting data to help us improve our services.
Responsibilities:- Document and resolve customer issues using our helpdesk software, Zendesk.
- Collect data on customer issues and work with management to help detect trends and improve client experiences.
- Collaborate internally and with our vendor partners to facilitate a positive client order experience and resolve any issues with orders and returns.
- Work with our Account Managers to escalate and resolve recurring client issues and client pain points.
- Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform.
- Become a product expert and use your expertise to educate users and elevate our client experience.
- An empathetic, customer-centric mindset - you make client problems your problems.
- The ability to represent Order and be the voice of the company while working with vendors or clients in a professional manner.
- Exceptional verbal and written communication skills. You're able to take complex situations and concepts and explain them clearly to others.
- Excellent analytical and problem-solving skills. You're naturally curious and apply creative thinking to solve problems.
- An ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues.
- A knack for quickly changing context, identifying and addressing new issues as they arise.
- A competitive compensation package including stock options.
- Robust medical, dental, vision, and wellness benefits.
- Flexible time off and remote work policies.
- Employer-sponsored 401(k).
Order is an equal opportunity employer. We consider applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
