Product Support Specialist

12 hours ago


Miami, Florida, United States Claroty Full time

Claroty is seeking a highly skilled Product Support Engineer to join our team of experts in industrial cybersecurity. The ideal candidate will have a strong background in technical customer support, with experience working with enterprise-demanding customers and a deep understanding of Linux platforms and common IT integrations.

The successful candidate will be responsible for investigating issues reported by enterprise customers, reproducing customer problems, and collaborating with the team to resolve complex high-end customer problems. They will also maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams.

We are looking for a highly motivated and passionate individual who is a team player with strong interpersonal skills. The ideal candidate will have a good understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP, and experience working with networking tools like Wireshark. Experience with DBs and virtualization, as well as OT background and security experience, are considered advantages.

As a Product Support Engineer at Claroty, you will have the opportunity to work with a talented team of experts in industrial cybersecurity and contribute to the development of our platform. If you are a motivated and passionate individual with a strong background in technical customer support, we encourage you to apply for this exciting opportunity.



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