Global Product Technical Support Specialist
1 week ago
We are seeking a highly skilled Global Product Technical Support Engineer to join our team at Omni Inclusive. As a key member of our Global Product Technical Support Team, you will be responsible for providing on-site service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation.
Key Responsibilities- Provide on-site service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation.
- Complete documentation for all service activities, including review of products and distribution of troubleshooting aids for field personnel.
- Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements.
- Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance.
- Review service manual documentation to ensure accuracy and current revision levels.
- Perform in-house testing of hardware and software changes prior to distribution.
- Ensure that all supporting documentation is accurate and complete.
- A Bachelor's degree in an Engineering discipline or equivalent knowledge is required.
- A minimum of 2 years of experience in manufacturing, field service, or related industry experience, is required.
- Excellent oral and written communication skills are essential.
- Must have demonstrated troubleshooting and analytical problem-solving skills.
- Knowledge of Automation Systems in diagnostic, middleware field.
- Trend, analyze, and interpret field-generated data and advise a course of action for problem resolution.
- Take a systems approach to instrument issues, evaluating implications of both software and hardware on product performance.
- Provide recommendations in development projects as a customer and service advocate.
- Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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Global Product Technical Support Specialist
4 weeks ago
Miami, Florida, United States Omni Inclusive Full timeJob SummaryWe are seeking a highly skilled Global Product Technical Support Engineer to join our team at Omni Inclusive. As a key member of our Global Product Technical Support Team, you will be responsible for providing on-site service support, including installation, repair, and maintenance of in-house instrumentation. Your expertise will be essential in...
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Global Product Technical Support Specialist
4 weeks ago
Miami, Florida, United States Omni Inclusive Full timeJob SummaryWe are seeking a highly skilled Global Product Technical Support Engineer to join our team at Omni Inclusive. As a key member of our Global Product Technical Support Team, you will be responsible for providing on-site service support, including installation, repair, and maintenance of in-house instrumentation. Your expertise will be essential in...
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