Customer Support Professional

4 days ago

Nashville, Tennessee, United States Healthcare Systems and Technologies, LLC Full time
Job Title: Customer Support Specialist

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Healthcare Systems and Technologies, LLC.

About the Role:

The Customer Support Specialist will serve as the primary point of contact for all service and support-related inquiries for our HST Pathways application offerings. This role requires exceptional customer service skills, technical expertise, and the ability to troubleshoot and resolve complex application and customer workflow problems.

Key Responsibilities:

  • Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
  • Identify and document client needs and issues, and work with internal teams to resolve problems and improve customer satisfaction.
  • Collaborate with cross-functional teams to develop and implement process improvements and ensure high-quality service delivery.
  • Participate in quality assurance and application testing to ensure the highest level of service and support.
  • Develop and maintain knowledge of our products and services to provide accurate and informative support to customers.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • Proficient in MS Office and related products.
  • Technical expertise in software applications and ability to learn new technologies quickly.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment and manage multiple priorities and tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented team of professionals who are passionate about delivering exceptional customer service.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience.

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