IT Support Specialist

6 days ago


Nashville, Tennessee, United States Revance Therapeutics, Inc. Full time

Job Title: IT Support Specialist

Job Summary:

Revance Therapeutics, Inc. is seeking a highly skilled IT Support Specialist to join our team in Nashville, TN. As a member of our rapidly expanding company, you will provide onsite (with some remote) desktop technical support for our staff located in the Nashville Office.

Key Responsibilities:

• Provide superior customer service in supporting end users and C-Level executives

• Support and manage IT equipment inventory

• Triage and respond to tickets created through the ticketing system in a timely and courteous manner

• Install, configure, and maintain desktops, laptops, monitors, mobile devices, and local printers

• Manage onboarded users' laptop imaging using various MDM technologies (SCCM, Intune, JAMF, ABM)

• Work closely with Sr. IT Manager and HR to ensure all onboards/offboards are processed efficiently

• Perform light system administration, including AD account maintenance, network folder permissions, mailbox permissioning/maintenance

• Provide installation and setup of video conference sessions

• Support network printers and scanners and place support calls when necessary

Requirements:

• Minimum Required: College degree or 5 years + related experience

• Preferred: College degree in computer/technology field and 5 years + related experience

• Minimum Required: 5 years as a support technician

• Preferred: 7 years + as a support technician

Knowledge, Skills, and Abilities:

• High customer service experience

• Experience with JAMF, SCCM, and Intune is a plus

• Punctual, reliable, and passionate about technology

• Ability to build strong relationships with end users and foster trust between IT Support and the business



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