IT Support Specialist
3 weeks ago
Job Summary:
Nucentric Solutions is seeking a skilled IT Support Specialist to join our team. As a key member of our managed network services team, you will provide top-notch technical support and customer service to our clients.
Key Responsibilities:
- Deliver technical support and customer service to clients
- Support desktop, laptop, printer, wireless, and wired networking systems
- Perform new hardware deployments, diagnose hardware, software, and network issues
- Work closely with the Help Desk and Project teams to resolve client requests in a timely manner
- Use Nucentric's in-house enterprise tools for network device monitoring and centralized network asset management
Low Voltage Systems Support:
The IT Support Specialist will act as primary support resource and administrator for low voltage systems, including Emergency Response, Nurse Call, Access Control & Video Surveillance, Phone System, Premise wiring, and Audio/Visual support.
Project Coordination:
The IT Support Specialist will be responsible for tracking status and coordinating designated IT projects and low voltage projects. This includes maintaining project schedules, milestones, and reporting to Nucentric and client management on project statuses.
Requirements:
- Strong proficiency in supporting Windows desktop OS's (Windows 10)
- Intermediate knowledge of small business networking concepts
- Completed industry training is a plus
- Previous experience supporting desktop pc users in a Help Desk role is preferred
Benefits:
- Employer paid health insurance
- Retirement plan with employer matching contributions
- Long and short-term disability
- 24/7 Telehealth
- Life Insurance
- Cell phone allowance
- Paid holidays
- PTO (Vacation/Sick Leave)
- Quarterly performance-based team bonuses
- Training benefit - allotted training time given during work week, qualified certs paid for
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