Lead Intake Coordinator
3 days ago
The Lead Intake Coordinator plays a crucial role in supporting the Central Intake teams and management team in achieving their day-to-day goals. This position requires strong communication and organizational skills to ensure seamless operations and high-quality service delivery.
Key Responsibilities- Collaborate with program management, supervisors, and other CBHC providers to ensure efficient and effective service delivery.
- Represent and serve as a liaison between all BHN levels of care.
- Ensure staff follow established programmatic workflows and maintain accurate records.
- Operate telephone and voicemail systems in a timely and welcoming manner.
- Become familiar with all insurance carriers for each individual served.
- Provide on-call support as needed to secure assistance for staff.
- Monitor and respond to referrals and requests in a timely manner.
- Communicate with referral sources, program staff, and BHN-wide staff in a professional and timely manner.
- Schedule appointments and provide other options as necessary.
- Participate in onboarding and training of new Central Intake staff.
- Assist supervisors in ensuring staff remain up-to-date with position requirements.
- Maintain BHN phone tree and required routing.
- Organize and track key performance indicators for agency referrals and outcomes.
- High School Diploma or GED required.
- 6 months of call center, office, or community experience required.
- General knowledge or experience in the mental health field.
- Excellent verbal and written communication skills.
- Strong computer skills, including knowledge of Carelogic, Insurance Databases, and Smart sheets.
If you are interested in this opportunity, please click 'Apply for Job' below or visit our website at [website URL] to browse all jobs.
BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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