Technical Support Specialist
1 week ago
Position Summary:
We are seeking a dedicated Technical Support Specialist to deliver onsite Tier 2 assistance, performing a variety of essential tasks to ensure operational efficiency.
Key Responsibilities:
- Standard Operations: Execute and oversee established processes that are stable and consistent, focusing on troubleshooting and resolution.
- Documentation: Maintain accurate records and information dissemination. Engage with external contacts to update asset information, adhere to knowledge base articles for problem-solving, and follow specific unit protocols.
- Communication: Ensure effective email correspondence and manage basic documentation and records, including contact lists, process logs, and customer information updates.
- Problem Recognition: Identify and address issues within supported processes, applying documented solutions and escalating complex problems as necessary.
- Equipment Maintenance: Oversee the upkeep of equipment and supplies, including scheduling maintenance, ordering inventory, and updating data records.
- Technical Knowledge: Utilize foundational technical knowledge to support operations, such as understanding printer functionalities and following troubleshooting guides.
Qualifications:
- Proficient understanding of computing and networking principles.
- Experience with standard desktop applications, including Microsoft Office and internet functionalities.
- Familiarity with computer security policies and concepts.
- Preferred experience of at least one year in IT, though recent graduates are encouraged to apply.
Educational Background:
- A degree in Information Technology or a related field, or equivalent practical experience. A high school diploma or equivalent is also acceptable.
Additional Information:
- This position operates on a 3rd shift schedule and requires onsite presence. Flexibility for shift rotations is essential.
- Metatarsal safety footwear is mandatory from the first day of employment.
About Acro Service Corporation:
With nearly four decades of industry leadership, Acro is consistently recognized among the Best & Brightest Companies to Work for in the United States. As a global professional services firm, we specialize in consulting and staff augmentation, offering a range of solutions including MSP, VMS, RPO, and HRO across North America, Europe, and Asia from over 30 locations. Our diverse client portfolio includes prominent names across various sectors such as technology, aerospace, energy, automotive, government, and manufacturing.
-
Technical Support Specialist
2 weeks ago
East Moline, Illinois, United States KYYBA Full timeJob OverviewPosition Title: Technical Support Specialist / Infrastructure TechnicianLocation: RemoteShift: Night Shift (10 pm to 6:30 am)Role Summary:The Technical Support Specialist is responsible for delivering onsite Tier 2 assistance, focusing on the following key responsibilities:Executing and overseeing standard procedures or operations that are stable...
-
Technical Support Specialist
2 weeks ago
East Moline, Illinois, United States Innova Solutions Full timeShift: Monday – Friday – 3rd Shift - 10 pmDuration: 12 MonthsLocation: East Moline, IL 61244Work Schedule: OnsitePay rate: $20/hr. to $25/hr.As a Technical Support Specialist, you will:Provide essential daily operational assistance for a computing environment, adhering to established protocols to ensure the seamless functioning of that...
-
Technical Support Specialist I
1 week ago
East Moline, Illinois, United States KYYBA Full timePosition OverviewWe are seeking a dedicated Technical Support Specialist I to join our team at KYYBA. This role involves providing onsite Tier 2 support and ensuring smooth operations within our technical environment.Key Responsibilities:Onsite Support: Deliver hands-on assistance with various technical issues, ensuring prompt resolution and minimal...
-
Technical Support Specialist
2 weeks ago
East Moline, Illinois, United States Innova Solutions Full timeIT Helpdesk Technician OverviewThe IT Helpdesk Technician serves as the primary point of contact for clients facing challenges with the installation, configuration, operation, and management of Enterprise Services. This role is crucial in delivering exceptional customer service and resolving issues with a sense of urgency.Key ResponsibilitiesEngage with...
-
Technical Support Specialist
2 weeks ago
East Moline, Illinois, United States Innova Solutions Full timePosition: IT Helpdesk TechnicianLocation: OnsiteContract Type: 6 Month Contract to HireKey Responsibilities:Act as the primary point of contact for clients facing challenges with the installation, configuration, and management of Enterprise Services.Deliver exceptional customer service, ensuring client satisfaction and continuous improvement in service...
-
Managed IT Support Specialist
1 week ago
Moline, Illinois, United States Xerox Full timeAbout the RoleXerox Corporation is a leading information services technology company that has been redefining the workplace experience for over 100 years. We are currently seeking a highly skilled Managed IT Support Specialist to join our team.Key ResponsibilitiesProvide technical assistance and support related to computer systems, hardware, and software to...
-
Technical Support Specialist
2 weeks ago
East Moline, Illinois, United States Innova Solutions Full timePosition: IT Helpdesk TechnicianLocation: OnsiteWork Environment: This role is strictly onsite, requiring local candidates.Contract Type: This is a contract position with potential for permanent employment.Background Check: Successful completion of a background verification is mandatory.Preferred Experience: Candidates with a solid background in Networking...
-
Customer Support Specialist I
2 weeks ago
Moline, Illinois, United States CBI Bank & Trust Full timeBecome a Part of CBI Bank & Trust as a Customer Support SpecialistOverview:Conducting thorough evaluations of reports to ensure precision and managing a variety of transactions.Ensuring the quality and accuracy of work completed by colleagues, which includes overseeing maintenance, conducting research, resolving disputes, making payment determinations, and...
-
Clinical Support Specialist
3 days ago
Moline, Illinois, United States Cardiovascular Medicine, P.C. Full timeJob SummaryWe are seeking a highly skilled Clinical Support Specialist to join our team at Cardiovascular Medicine, P.C. in Moline and Davenport offices. This is a full-time position with a Monday - Friday schedule, offering a great work-life balance.Key Responsibilities:Manage an assigned physician's practice by coordinating their schedule, scheduling tests...
-
Technical Support Specialist I
2 weeks ago
East Moline, Illinois, United States Viva USA, Inc. Full timePosition Title: Computer Support Associate I - Infrastructure - 3rd ShiftKey Responsibilities:Provide essential operational assistance for computing environments, ensuring seamless functionality.Manage onsite desktop hardware and perform software troubleshooting.Oversee printer hardware management and support server/network teams.Facilitate asset lifecycle...
-
Electronics Simulation Specialist
2 weeks ago
Moline, Illinois, United States Deere Full timeJob Title: Electronics Simulation SpecialistLocation: Moline, ILJob Overview: At Deere & Company, we are committed to addressing the challenges of a growing global population. As we look towards the future, we recognize the importance of sustainable solutions in agriculture and infrastructure. We are seeking an Electronics Simulation Specialist who will...
-
Behavioral Support Specialist
2 weeks ago
East Moline, Illinois, United States Lighthouse Autism Center Full timePosition Type: Full-time Overview:Are you seeking a fulfilling career focused on empowering children to achieve their fullest potential? Join us at Lighthouse Autism Center as a Behavioral Support Specialist. In this role, you will collaborate with a dynamic team of skilled clinicians and behavior analysts to deliver exceptional, center-based Applied...
-
Family Support Specialist
5 days ago
Moline, Illinois, United States Bethany for Children & Families Full timeJob SummaryBethany for Children & Families is seeking a skilled Case Manager to provide social services to children, youth, and families in various programs. The ideal candidate will possess a strong background in social work or a related field and have excellent communication and interpersonal skills.Key ResponsibilitiesProvide case management services to...
-
Security Assessment Specialist
2 weeks ago
Moline, Illinois, United States Genius Business Solutions Inc Full timePosition: Security Assessment Specialist | 6+ Months | Onshore - RemoteOverview:We are seeking candidates with approximately 5+ years of experience in security assessment roles.Key Responsibilities:- Demonstrated expertise in security assessments, ethical hacking, or vulnerability analysis.- Practical experience with OSCP and CEH certifications.- In-depth...
-
Computer Support Specialist
1 week ago
Moline, Illinois, United States ATC Full timeJob Title: Computer Support Associate IJob Summary:We are seeking a highly skilled and motivated individual to join our team as a Computer Support Associate I at ATC. As a key member of our IT team, you will be responsible for overseeing hardware and software configurations, device replacements, and collaborating with other IT professionals to execute small...
-
Office Support Specialist
1 week ago
Moline, Illinois, United States Three Point Solutions Full timeJob OverviewPosition Title: Administrative Assistant IRole Summary:The Administrative Assistant I plays a vital role in providing administrative support to a designated department, primarily assisting a manager. This position encompasses various clerical tasks, including document processing, report generation, and data management.Key Responsibilities:Address...
-
Client Support Specialist
1 week ago
Moline, Illinois, United States KONE Full timeAbout KONE: Established in 1910, KONE stands as a premier global provider of elevators, escalators, and automatic building doors. We are dedicated to enhancing urban life and transforming cities into better living spaces through innovative solutions that ensure safe, convenient, and reliable journeys for individuals. With operations spanning over 60...
-
Client Support Specialist
2 weeks ago
Moline, Illinois, United States KONE Full timeAbout KONE: Established in 1910, KONE stands as a premier global provider of elevators, escalators, and automatic building doors. We are dedicated to enhancing the flow of urban life, making cities more livable through innovative solutions that ensure safe, convenient, and reliable journeys for all. Our extensive operations across over 60 countries have...
-
Client Support Specialist
2 weeks ago
Moline, Illinois, United States KONE Full timeAbout KONE: Established in 1910, KONE stands as a global frontrunner in the provision of elevators, escalators, and automatic building doors. We also offer maintenance and modernization solutions that enhance the value of buildings throughout their life cycle. Our mission is to improve urban mobility and create better living environments in cities worldwide...
-
Healthcare Billing Specialist
2 weeks ago
Moline, Illinois, United States Sedona Staffing Full timePosition Title: Medical Billing and Coding SpecialistShift: 1stCompensation: The pay rate for this position is: * Pay Rate: $18-22/hrJob Overview:The Medical Billing Specialist plays a crucial role in ensuring the prompt submission of technical or professional medical claims to insurance providers, along with managing all facets of medical billing.Key...