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Client Support Specialist

2 months ago

Moline, Illinois, United States KONE Full time

About KONE: Established in 1910, KONE stands as a global frontrunner in the provision of elevators, escalators, and automatic building doors. We also offer maintenance and modernization solutions that enhance the value of buildings throughout their life cycle. Our mission is to improve urban mobility and create better living environments in cities worldwide through innovative solutions that ensure safe, convenient, and reliable journeys for people.

Role Overview: As a Customer Service Agent, you will play a pivotal role in our operations. Your primary responsibilities will include:

  • Handling incoming service calls from customers, ensuring prompt and professional responses.
  • Accurately identifying customers in the Konect database by gathering specific information from callers, followed by dispatching the appropriate KONE service technician.
  • Managing inquiries from customers regarding KONE Spares lines and Information lines, providing quick and precise information. You will also report any calls related to entrapment or injury to the Shift Coordinator immediately.
  • Monitoring all calls to ensure they are dispatched correctly and striving to minimize call queue times while delivering friendly and professional customer service.

Qualifications:

  • A high school diploma or equivalent (GED).
  • A minimum of 1 year of relevant experience in customer service or call center environments.
  • Clear and articulate communication skills over the phone.
  • Proficiency in data entry while conversing with customers.
  • A courteous and friendly demeanor when interacting with customers and service personnel.
  • Strong spelling, communication, and data entry skills.
  • Ability to read and interpret safety rules, operating instructions, and procedure manuals.
  • Capability to write routine reports and correspondence.
  • Desirable: Proficiency in French or Spanish.
  • Basic mathematical skills for handling various measurements and calculations.
  • Problem-solving skills to address practical issues with limited standardization.
  • Ability to interpret diverse instructions provided in various formats.

Our Commitment: At KONE, we embrace diversity and believe it fuels innovation. We are dedicated to creating a collaborative, creative, and supportive work environment. Our core values include:

  • Valuing authenticity and individual contributions.
  • Embedding diversity, equity, and inclusion in our strategy.
  • Fostering a culture of safety, quality, and innovation.
  • Engaging with and caring for the communities we serve.

Benefits: We offer a competitive salary, flexible work schedules, opportunities for professional growth, matching 401K, comprehensive health and wellness plans for families, paid holidays, and time off.

Join us in making a positive impact at KONE for our customers and your career.