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Computer Support Specialist
2 months ago
Job Title: Computer Support Associate I
Job Summary:
We are seeking a highly skilled and motivated individual to join our team as a Computer Support Associate I at ATC. As a key member of our IT team, you will be responsible for overseeing hardware and software configurations, device replacements, and collaborating with other IT professionals to execute small to large-scale hardware deployment projects.
Key Responsibilities:
- Imaging and reimaging workstations and laptops, setting up hardware and software configurations, and performing asset management tasks.
- Project tracking, customer interactions, and ServiceNow updates to ensure seamless delivery of IT services.
- Troubleshooting and break/fix for laptops and desktops, and coordinating hardware warranty repair with vendors.
- Shipping and receiving of hardware, ensuring timely and accurate delivery of IT assets.
Requirements:
- Experience in troubleshooting computer hardware and break/fix, with a strong understanding of computer systems and networks.
- Proficiency in Microsoft Office Suite, Windows, and ServiceNow or comparable ticket management systems.
- Experience with computer builds and configurations, including hardware and software installation.
- Shipping and receiving of packages through UPS, with a focus on accuracy and timeliness.
- Dell and HP certification, or willingness to obtain certification within 30 days of start date.
- Strong customer service and communication skills, with the ability to interact with customers via written and verbal communication.
- Ability to lift up to 50lbs, with a focus on physical stamina and endurance.
