Customer Support Specialist I
2 weeks ago
Overview:
- Conducting thorough evaluations of reports to ensure precision and managing a variety of transactions.
- Ensuring the quality and accuracy of work completed by colleagues, which includes overseeing maintenance, conducting research, resolving disputes, making payment determinations, and processing returns.
- Responding to incoming customer inquiries via phone, delivering exceptional service, and providing clear answers and solutions to their financial questions.
- Serving as a key resource for internal teams, assisting staff with their customer service engagements.
- Making necessary adjustments for year-end tax documentation.
- Offering support for the Bank's debit card services.
- Reviewing year-end deposit tax notifications prior to distribution and addressing customer inquiries regarding these notifications.
- Collaborating with department leaders and team members to tackle concerns, identify patterns, and resolve customer-related issues.
Qualifications:
- Strong verbal, written, and interpersonal communication abilities.
- Capability to adhere to guidelines, comprehend processes, write effectively, and communicate clearly with clients and team members.
- Proficiency in Microsoft Word and Excel applications.
- Self-driven, detail-oriented, and skilled in problem resolution.
Education:
- Associate's degree (AA) or equivalent from a two-year college or technical institution; or two or more years of pertinent experience; or a combination of education and experience.
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