Technical Support Specialist

2 weeks ago


East Moline, Illinois, United States KYYBA Full time
Job Overview

Position Title: Technical Support Specialist / Infrastructure Technician

Location: Remote

Shift: Night Shift (10 pm to 6:30 am)

Role Summary:
The Technical Support Specialist is responsible for delivering onsite Tier 2 assistance, focusing on the following key responsibilities:

  • Executing and overseeing standard procedures or operations that are stable and consistent in nature.
  • Setting up computer systems, replacing printer supplies, managing outdated equipment, and addressing service requests from the support ticketing system.
  • Documenting and disseminating information, engaging with external contacts as necessary.
  • Updating inventory records in the Asset Management system, utilizing knowledge base articles for troubleshooting, and adhering to specific departmental processes.
  • Ensuring effective communication via email and maintaining essential documentation and records.
  • Identifying issues within supported processes and resolving them using established solutions.
  • Managing equipment, supplies, and data that support operational processes.
  • Coordinating routine maintenance for equipment, managing supply orders, monitoring stock levels, and liaising with vendors.
  • Applying technical expertise to support operational processes.
  • Understanding basic printer functionalities to perform maintenance tasks and troubleshooting by following established guidelines.

Qualifications:

  • Familiarity with computing and networking principles.
  • Proficiency in standard desktop applications, including Microsoft Office, as well as internet and intranet functionalities.
  • Awareness of computer security protocols and general security concepts.
  • Preferred experience of at least one year in IT, although recent graduates are encouraged to apply.

Educational Background:

  • A degree in Information Technology or a related field, or equivalent practical experience. High School diploma or equivalent is acceptable.


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