Client Support Specialist

1 week ago

Moline, Illinois, United States KONE Full time

About KONE: Established in 1910, KONE stands as a premier global provider of elevators, escalators, and automatic building doors. We are dedicated to enhancing urban life and transforming cities into better living spaces through innovative solutions that ensure safe, convenient, and reliable journeys for individuals. With operations spanning over 60 countries, we have earned recognition as leaders in innovation and sustainability from esteemed organizations such as Forbes and Corporate Knights.

Role Overview:
As a Customer Service Agent, you will play a pivotal role in our operations. Your primary responsibilities will include:

  • Promptly answering incoming service calls from customers seeking assistance from KONE.
  • Accurately identifying customers in the Konect database by gathering specific information from callers. Following identification, you will determine the appropriate KONE service technician and ensure timely dispatch of the call.
  • Handling inquiries from customers regarding KONE Spares lines, KONE Information lines, and the Branch office, providing swift and precise information. You will also be responsible for reporting any calls related to entrapment or injury to the Shift Coordinator. Monitoring all calls to confirm they are directed to the correct service technician is essential, as is striving for zero calls in the queue while delivering professional and friendly customer service.
Qualifications:
  • High school diploma or equivalent (GED).
  • A minimum of 1 year of relevant experience in customer service or call center environments.
  • Clear and articulate communication skills over the phone.
  • Proficiency in data entry while engaging in telephone conversations.
  • Ability to interact courteously and professionally with customers and service personnel.
  • Strong spelling, communication, and data entry skills.
  • Capability to read and interpret safety rules, operating instructions, and procedure manuals.
  • Experience in writing routine reports and correspondence.
  • Desirable: Proficiency in French or Spanish.
  • Mathematical skills to perform basic calculations.
  • Problem-solving abilities in diverse situations with limited standardization.
  • Capacity to interpret various forms of instructions, whether written, oral, or diagrammatic.

At KONE, we embrace diversity and believe it fosters innovation. We are committed to creating a collaborative, creative, and supportive work environment. Our core values include:

  • Valuing your authentic self.
  • Embedding diversity, equity, and inclusion in our strategy.
  • Fostering a culture of safety, quality, and innovation.
  • Supporting the communities where we operate.

Benefits:
We offer a competitive salary, flexible work schedules, opportunities for professional growth, a matching 401K plan, comprehensive health and wellness programs for families, paid holidays, and time off. Join us in making a positive impact at KONE for our customers and your career.

Commitment to Equality:
KONE is an Equal Opportunity Employer. We do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Our Culture:
We focus on fostering an innovative and collaborative workplace, valuing each individual's contributions. Employee engagement is a priority, encouraging the sharing of ideas and information. Sustainability is integral to our culture, and we adhere to ethical business practices, promoting a trusting and respectful environment where good performance is recognized.

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