Customer Service Associate
1 week ago
Join Our Team
Starting Rate: $17.65/hr
Are you someone who?
- Delivers outstanding customer service?
- Values community engagement?
- Has a passion for food?
Key Responsibilities
The Customer Service Associate plays a crucial role in our success.
Our stores rely on the Customer Service Associate to deliver exceptional customer experiences, maintain well-stocked shelves with fresh products, and foster a welcoming shopping environment.
Primary duties include, but are not limited to:
- Gather and organize shopping carts within the store and retrieve them from the parking lot and nearby areas.
- Assist customers with loading their purchases into shopping carts and provide support with loading items into their vehicles.
- Verify retail prices on shelves for checkout staff.
- Return misplaced merchandise to its proper location and ensure shelves are faced appropriately.
- Maintain cleanliness at the store entrance: regularly sweep and pick up trash, mop walkways, and clean entrance/exit doors.
- Ensure the store remains clean throughout the day: sweep, mop, and restock restrooms as necessary.
- Operate a cash register.
- Attach item tags (e.g., price changes, promotional tags).
- Engage in any receiving functions, including but not limited to:
- Receiving orders through any store entry.
- DEX/NEX functions.
- DSD functions.
- Operate power equipment (may be certified to operate bailer if age 18 or older).
- Manage a department, whether dry or perishable.
- Restock shelves, except for items returned from checkout.
- Assist with pulling down items, except when helping a customer with out-of-stock merchandise.
- Work during night shifts, except for cleanup duties.
- Candidates should demonstrate the ability to:
- Read and write in English, interact effectively with the public and colleagues.
- Comprehend simple instructions, product labels, pricing codes, shelf tags, and brief correspondence.
- Compose simple correspondence.
- Present information effectively in one-on-one and small group settings to customers and team members.
- Apply common sense to follow detailed but straightforward written or verbal instructions.
- Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 45 pounds, and occasionally lift and/or move up to 60 pounds.
- Read and write in English, interact effectively with the public and colleagues.
- Basic computer and Outlook skills.
- Retail Management Certification.
We are a leading grocery warehouse store and one of the longest-operating food retailers in the United States, functioning under two banners: Smart & Final and Smart & Final Extra. With a rich history dating back to 1871, we operate over 250 grocery and foodservice locations across multiple states.
At Smart & Final, we are committed to supporting those who serve others. Our dedication to the communities we operate in is reflected in our charitable contributions, which exceed $1 million and 1,000 volunteer hours annually, focusing on health and wellness, hunger relief, education, and youth sports.
What We Offer
- 10% Associate Discount on Purchases
- 401(k) Retirement Plan with Matching Contributions
- Continuing Education Benefits
- And Much More
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