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Front Desk Operations Manager

2 months ago

Columbia, Maryland, United States LTD Hospitality Group Full time

Job Summary:

LTD Hospitality Group is seeking a highly skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will be responsible for the overall operation of the front desk during the late-night hours.

Key Responsibilities:

  • Manage the front desk operation from 11:00 pm to 7:00 am, ensuring a smooth and efficient check-in and check-out process for guests.
  • Communicate effectively with management and other departments to address any guest complaints or concerns.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Organize and review remaining reservations for the night, ensuring accurate and up-to-date information.
  • Perform nightly backups of the Property Management System and store the backup in a secure location.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Proficiency in Property Management Systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.