Service Desk Associate

2 days ago


Columbia, Maryland, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service, managing club access, and maintaining a clean and welcoming environment for our members and guests.

Key Responsibilities
  • Provide excellent customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Monitor club access, ensuring that members and guests are aware of club rules and regulations.
  • Answer phone calls and respond to inquiries from members and guests, providing information and assistance as needed.
  • Sell memberships, process transactions, and maintain accurate records.
  • Organize and maintain the customer service front desk, ensuring that it is clean and well-stocked.
  • Schedule appointments for fitness training sessions and complete checklists as required.
  • Perform beginning of shift and end of shift procedures, including cleaning and maintaining the club environment.
Requirements
  • High school diploma or equivalent preferred.
  • Previous customer service and sales experience preferred.
  • Basic computer literacy and ability to learn new systems.
  • Ability to work well independently and as part of a team.
  • Positive attitude and willingness to help others.
What We Offer

As a Service Desk Associate at Planet Fitness, you will enjoy a positive and professional work environment, competitive pay, and opportunities for growth and development. We offer a Judgment Free Zone where everyone feels welcome and supported.

We are an equal opportunity employer who celebrates diversity and equity, and we are committed to creating an inclusive environment for all employees. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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