Service Desk Associate

3 days ago


Columbia, Maryland, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a key member of our operations team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience in our facilities.

Key Responsibilities
  • Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Monitor club access, ensuring that members and non-members are aware of our policies and procedures.
  • Answer phone calls and provide information to prospects, selling memberships and promoting our services.
  • Organize and maintain the customer service front desk, ensuring that all necessary materials and equipment are available.
  • Schedule appointments for fitness training sessions and complete the Club Walk-Around every 20 minutes, ensuring that all areas of the club are clean and well-maintained.
  • Perform beginning of shift and end of shift procedures, ensuring that all necessary tasks are completed.
Requirements
  • High school diploma or equivalent preferred.
  • Previous customer service and/or sales experience preferred.
  • Basic computer literacy and ability to operate point-of-sale systems.
  • Ability to work well independently and as part of a team, maintaining a positive attitude and willingness to help others.
What We Offer
  • A positive and professional work environment.
  • Competitive pay and benefits package.
  • Opportunities for growth and development within our company.
  • A fun and supportive team environment.


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