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Help Desk Specialist

2 months ago

Columbia, Maryland, United States Unison Full time
Job Title: Help Desk Consultant

Unison, a leading provider of procurement solutions to the federal marketplace, is seeking customer service-oriented professionals to provide functional and help desk support to our Federal Government clients.

We are looking for individuals who can work directly with clients to understand their business processes and implement and operate Unison software products and service offerings.

Key Responsibilities:
  • Deliver high-quality advisory and support services to government clients
  • Ensure assigned tasks are performed on time, on budget, and that client personnel appreciate the value of the work performed
  • Understand client business objectives and help clients achieve their goals

As a Help Desk Consultant, you will be continuously challenged through client projects and build skills towards a fulfilling career. You will receive product and federal acquisition training and career development guidance from experienced professionals.

Qualifications:
  • One or more years' experience supporting software solutions such as acquisition systems for government
  • Experience in developing SQL queries
  • Experience in testing, training, configuration management, and organizational change management
  • Experience in functional implementation and/or maintenance of financial system interfaces
  • Self-starter, quick learner, and team player
  • Experience in using Microsoft Excel, PowerPoint, and Word
  • Bachelor's degree

We offer an attractive and competitive benefits package to our employees.