Customer Experience Representative
3 hours ago
At Goldfish Swim School - Columbia, we're seeking a talented Customer Experience Representative to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional customer service to our families and ensuring a seamless experience for our students.
Key Responsibilities:
- Manage front desk tasks, including scheduling, registration, and customer inquiries
- Provide excellent customer service to families, addressing their concerns and resolving issues in a timely and professional manner
- Collaborate with the team to maintain a clean and organized facility, ensuring a safe and welcoming environment for our students
- Use CRM software, such as Salesforce, to track customer interactions and maintain accurate records
- Participate in ongoing training and development to enhance your skills and knowledge in customer service and swim school operations
What We Offer:
- A competitive hourly rate, with opportunities for bonuses and incentives
- A fun and dynamic work environment, with a team-oriented culture
- Opportunities for professional growth and development, with ongoing training and support
- A comprehensive benefits package, including health insurance and paid time off
Requirements:
- High school diploma or equivalent required; some college or relevant experience preferred
- Excellent communication and interpersonal skills, with the ability to work effectively with families and team members
- Ability to work a variety of shifts, including weekdays, weekends, and holidays
- Basic computer skills and proficiency in CRM software, such as Salesforce
Why Join Our Team?
At Goldfish Swim School - Columbia, we're committed to providing a safe, supportive, and inclusive environment for our students and families. We're seeking talented individuals who share our values and are passionate about delivering exceptional customer service. If you're a team player with a positive attitude and a commitment to excellence, we encourage you to apply for this exciting opportunity
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