Customer Experience Representative

4 weeks ago


Columbia, Maryland, United States Goldfish Swim School - Columbia Full time
Job Description

At Goldfish Swim School - Columbia, we're seeking a talented Customer Experience Representative to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional customer service to our families and ensuring a seamless experience for our students.

Key Responsibilities:

  • Manage front desk tasks, including scheduling, registration, and customer inquiries
  • Provide excellent customer service to families, addressing their concerns and resolving issues in a timely and professional manner
  • Collaborate with the team to maintain a clean and organized facility, ensuring a safe and welcoming environment for our students
  • Use CRM software, such as Salesforce, to track customer interactions and maintain accurate records
  • Participate in ongoing training and development to enhance your skills and knowledge in customer service and swim school operations

What We Offer:

  • A competitive hourly rate, with opportunities for bonuses and incentives
  • A fun and dynamic work environment, with a team-oriented culture
  • Opportunities for professional growth and development, with ongoing training and support
  • A comprehensive benefits package, including health insurance and paid time off

Requirements:

  • High school diploma or equivalent required; some college or relevant experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with families and team members
  • Ability to work a variety of shifts, including weekdays, weekends, and holidays
  • Basic computer skills and proficiency in CRM software, such as Salesforce

Why Join Our Team?

At Goldfish Swim School - Columbia, we're committed to providing a safe, supportive, and inclusive environment for our students and families. We're seeking talented individuals who share our values and are passionate about delivering exceptional customer service. If you're a team player with a positive attitude and a commitment to excellence, we encourage you to apply for this exciting opportunity



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