Patient Services Coordinator
3 hours ago
We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Carle Health. As a key member of our clinical operations team, you will play a vital role in ensuring the smooth operation of our daily clinic preparation process, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.
Key Responsibilities- Coordinate and participate in daily clinic preparation process, including patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling.
- Provide exceptional customer service to patients, physicians, and staff, ensuring a positive and professional image of Carle Health.
- Manage incoming patient care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls.
- Initiate and secure prior authorizations as needed, ensuring compliance with insurance coverage rules and regulations.
- Participate in ongoing competency refreshers and maintain proficiency in telephone systems, medical terminology, and practice communication standards.
- Associate's Degree in a related field or three years of experience in an office/customer service environment.
- Successful completion of medical terminology course within one year of start date in position.
- Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
Carle Health is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
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Urbana, Illinois, United States Carle Health Full timeJob SummaryThe Patient Services Representative 1 plays a vital role in ensuring the smooth operation of our clinic. This position is responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.Key...