Patient Services Coordinator

3 hours ago


Urbana, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Carle Health. As a key member of our clinical operations team, you will play a vital role in ensuring the smooth operation of our daily clinic preparation process, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation process, including patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling.
  • Provide exceptional customer service to patients, physicians, and staff, ensuring a positive and professional image of Carle Health.
  • Manage incoming patient care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls.
  • Initiate and secure prior authorizations as needed, ensuring compliance with insurance coverage rules and regulations.
  • Participate in ongoing competency refreshers and maintain proficiency in telephone systems, medical terminology, and practice communication standards.
Requirements
  • Associate's Degree in a related field or three years of experience in an office/customer service environment.
  • Successful completion of medical terminology course within one year of start date in position.
  • Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
What We Offer

Carle Health is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.



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