Patient Services Coordinator

12 hours ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at Carle Foundation Hospital. As a key member of our clinical operations team, you will play a vital role in ensuring the smooth operation of our daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, and phone calls.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation process, including patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, and phone calls.
  • Provide exceptional customer service to patients, families, and healthcare providers, ensuring a positive experience and addressing any concerns or issues in a timely and professional manner.
  • Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls, ensuring timely and accurate processing and follow-up.
  • Proficiently navigate and utilize our electronic health record system, as well as other software applications, to accurately and efficiently manage patient information and communicate with healthcare providers.
  • Collaborate with healthcare providers, nurses, and other team members to ensure seamless communication and coordination of patient care.
Requirements
  • Associate's degree in a related field or three years of experience in an office/customer service environment.
  • Successful completion of medical terminology course within one year of start date in position.
  • Previous public contact position, basic computer skills, and experience using fax machine, copier, and other general office equipment.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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