Clinical Supervisor, Mental Health Services
2 days ago
Job Summary:
The Clinical Supervisor will assist the Chief of Behavioral Health in planning, managing, and coordinating services of the Article 31 Clinic in accordance with all regulatory bodies of the Emotional Wellness Center.
Key Responsibilities:
- Provide clinical and administrative supervision of day-to-day operations of assigned staff ensuring department is in compliance with all regulatory bodies and internal policies and procedures.
- Supervise and evaluate staff to ensure they maintain individual levels of services, provide quality services, meet documentation standards, and work effectively as part of a clinical team.
- Plan and initiate site Quality Improvement (QI) activities in conjunction with other Clinical Supervisors to track measures and reach departmental QI goals.
- Assist with program planning, development, and implementation of programs to address the needs of patients served.
- Field site mental and behavioral health services phone referrals, including direct patient requests, pending hospital discharges, and referrals from outside agencies.
- Provide information on services available at the satellite to walk-ins and direct referrals from other Ryan departments/programs.
- Record and maintain referral log spreadsheet and monitor/report on data/outcomes.
- Provide regular walk-in hours at the Article 31 clinic/satellite for patients seeking mental and behavioral health services.
- Identify training needs of staff and assist in the development of a Department-wide in-service program.
- Ensure ongoing marketing of the program and coordination of services by developing and maintaining an outreach plan to area residences, day treatment programs, club houses, and other community providers.
- Provide direct patient care using evidence-based practice interventions.
- Conduct complete initial diagnostic assessment for all patients seeking services with the Article 31 clinic, including administering appropriate screeners, documenting social history, mental status exam, and consulting/collaborating with psychiatrist and supervisor as necessary.
- Assign cases to therapists as indicated based on assessing clinical compatibility and patient needs.
- Collaborate with clerical support staff to ensure initial appointments with therapists and psychiatrists are expedited and to promote engagement in treatment process.
- Request/obtain medical/patient records from previous/referring facilities and/or schools or other collateral agencies.
- Monitor intake process and identify workflow areas needing improvement, communicate observations with supervisory staff in a timely fashion.
- Supervise student interns as assigned.
- Provide supervisory coverage for the Article 31 clinic/satellite, working with management staff to resolve patient issues, provide clinical and administrative support as necessary.
- Participate in regular department risk management meetings, supervisory meetings, staff meetings, and in-service training as scheduled.
- Provide clinical services for/maintain a small caseload and/or run therapeutic groups.
- Immediately report any incidents, issues, or unusual occurrences to supervisor.
- Other special projects/assignments as needed.
Requirements:
- Five (5) years of direct clinical experience with a diverse population.
- Three (3) years of supervisory experience.
- Effective communication, listening, problem-solving, and writing skills.
- Excellent Crisis Intervention Skills.
- Proven track record of organization skills, attention to detail, and ability to respond promptly to requests.
- Strong computer literacy with proficiency in standard office software/hardware such as Microsoft Word, Excel, Outlook, PowerPoint.
Education, Licenses, and/or Certifications Required:
- MSW.
- Licensed Certified Social Worker.
Preferred Qualifications:
- Bilingual.
- CASAC strongly preferred, or equivalency working with patients with substance use disorders.
Competencies Required:
- Customer Service:
- Professional, courteous, and respectful attitude in dealing with patients.
- Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable).
- Commits to exceeding expectations of the patient.
- Cooperation/Teamwork:
- Works well with others.
- Contributes input to improve outcomes.
- Asks others for opinions and feedback; provides and accepts feedback in a tactful, respectful way.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, and hear. This position requires moderate physical effort, involving transporting medical equipment, assisting in ambulatory procedures, and lifting patients. This position requires standing 75% of the time. Sight and hearing are essential.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work is primarily in a mental health center and/or general primary care setting, which includes the unpredictability in behaviors of individuals and acute and chronic infectious diseases that may be contagious.
Adequate preparation and precaution are necessary.
Environmental conditions include exposure to airborne infection associated with health care settings; exposure to blood-borne pathogens and biologicals; possible exposure to laboratory chemicals and diagnostic radiology materials.
Disclaimer:
The duties listed above are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.
Equal Opportunity Employer:
Ryan Health is an Equal Opportunity/Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.
We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.
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