Front Desk Representative

5 days ago


Marshall, Texas, United States Healthcare Express Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Representative. As the first point of contact for patients, you will play a vital role in providing exceptional service and ensuring a positive experience for our patients.

Key Responsibilities
  • Greet patients and verify their information in our computer system
  • Provide assistance and information to patients as needed
  • Answer phone calls promptly and professionally
  • Monitor and maintain clinic forms to ensure timely replenishment
  • Process payments and maintain patient accounts
  • Scan patient information and reports into our computer system
  • Maintain confidentiality and handle sensitive patient information with discretion
  • Verify insurance coverage and address patient concerns in a timely manner
  • Maintain a professional demeanor at all times and remain flexible for cross-training
Requirements

To be successful in this role, you will need to possess excellent communication skills, be highly organized, and have a strong attention to detail. Basic knowledge of computer operating systems is a must, and experience in a clinical office setting is preferred. We offer a competitive hourly rate, benefits, and opportunities for growth and development.

What We Offer

At HealthCARE Express, we value our employees and offer a range of benefits, including health insurance, dental, vision, life insurance, short-term disability, long-term disability, accident insurance, critical illness insurance, and paid time off. We also promote a fun and supportive work environment, with monthly themed dress-up days and opportunities for professional growth and development.

Training and Onboarding

Newly hired employees will participate in a 4-day training session in Texarkana, TX, as part of their onboarding process. This comprehensive training will equip you with the skills and knowledge needed to excel in this role and contribute to the success of our organization.



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