Front Office Representative

4 days ago


Charlotte, North Carolina, United States Micael A Grant - State Farm Agency Full time

Job Title: Front Office Representative

Job Summary: We are seeking a highly motivated and customer-focused Front Office Representative to join our team at Michael Grant – State Farm Agency. As a Front Office Representative, you will be responsible for providing exceptional customer service, establishing customer relationships, and following up with customers as needed.

Responsibilities:

  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.

Requirements:

  • Insurance Sales Experience/ Property & Casualty and L/H licenses preferred.
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Excellent communication skills - written, verbal and listening.
  • Self-motivated.
  • Ability to multi-task.
  • Ability to effectively relate to a customer.
  • Property & Casualty license (must be able to obtain).
  • Life & Health license (must be able to obtain).

What We Offer:

  • Base Salary plus commission/bonus.
  • Paid time off (vacation and personal/sick days).
  • Valuable experience.
  • Growth potential/Opportunity for advancement within my office.


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