Front Office Representative
4 days ago
Job Title: Front Office Representative
Job Summary: We are seeking a highly motivated and customer-focused Front Office Representative to join our team at Michael Grant – State Farm Agency. As a Front Office Representative, you will be responsible for providing exceptional customer service, establishing customer relationships, and following up with customers as needed.
Responsibilities:
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
Requirements:
- Insurance Sales Experience/ Property & Casualty and L/H licenses preferred.
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
- Excellent communication skills - written, verbal and listening.
- Self-motivated.
- Ability to multi-task.
- Ability to effectively relate to a customer.
- Property & Casualty license (must be able to obtain).
- Life & Health license (must be able to obtain).
What We Offer:
- Base Salary plus commission/bonus.
- Paid time off (vacation and personal/sick days).
- Valuable experience.
- Growth potential/Opportunity for advancement within my office.
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