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Business Development Manager

2 months ago

Pittsburgh, Pennsylvania, United States KLM Careers Full time
Job Description

Job Title: Business Development Manager

Company: KLM Careers

Location: Remote

Job Type: Full-time

About the Role:

We are seeking a highly motivated and experienced Business Development Manager to join our team. As a Business Development Manager, you will be responsible for growing sales and market share of expendables in North America.

Key Responsibilities:

  • Manage and Support Local Distributors: Manage and support local distributors in growing sales and expanding our customer base.
  • Provide Technical Support: Provide technical support to NA customers with support from central technical teams in Europe.
  • Support Expendable Installation: Support expendable installation at customer sites if/when required.
  • Coordinate with Internal Departments: Coordinate with internal departments to ensure timely and qualitative processing and delivery of expendable quotes and orders.

Responsibilities for Hot and Cold Repairs:

  • Main Point of Contact: Be the main point of contact for emergency repairs or planned maintenance operations.
  • Manage Relationship with Local Installation Partners: Manage relationship with local installation partners and provide information and training on our range of solutions.
  • Coordinate with SEFPRO Technical Experts: Coordinate with SEFPRO technical experts to recommend best solutions for customer repairs.
  • Follow-up and Coordinate Supply of Material: Follow-up and coordinate supply of material for repair projects from our local inventory.
  • Provide Onsite Customer Support: Provide onsite customer support for product installation and collaborate with installation companies & partners during installation of Care products.

Field Sales Role:

  • Cultivate Customer Proximity: Cultivate customer proximity and identify opportunities for all SEFPRO solutions.
  • Represent SEFPRO: Represent SEFPRO in our customer plants and follow-up on performance of our solutions.
  • Present SEFPRO Solutions: Present all range of SEFPRO solutions as required and identify cross-selling opportunities and generate leads for NA sales team.
  • Generate and Follow-up on Quotes: Generate and follow-up on quotes for opportunities identified during visits.
  • Support Sales Managers: Support sales managers in SEFPRO Care and expendable promotion to their customers.

Required Experience:

  • Technical Expertise: This role must have technical expertise in the glass industry, industrial ceramics, materials, and/or refractories.
  • Ability to Build Relationships: The position must also possess the ability to build strong relationships with customers and influence customer decision-making through effective communication, material knowledge, and understanding of customer requirements.
  • Dedicated Self-Starter: This candidate must also be a dedicated self-starter with a high degree of motivation, reactive to customer requests, and driven to grow and develop a business.
  • Willingness to Travel: Willingness to travel >75% of the time for customer site visits primarily in North America.

Must-Have Requirements:

  • Technical Expertise: This role must have technical expertise in the glass industry, industrial ceramics, materials, and/or refractories.
  • Ability to Build Relationships: The position must also possess the ability to build strong relationships with customers and influence customer decision-making through effective communication, material knowledge, and understanding of customer requirements.
  • Dedicated Self-Starter: This candidate must also be a dedicated self-starter with a high degree of motivation, reactive to customer requests, and driven to grow and develop a business.
  • Willingness to Travel: Willingness to travel >75% of the time for customer site visits primarily in North America.

Required Knowledge, Skills, and Abilities:

  • Technical Expertise: Do you have technical expertise in the glass industry, industrial ceramics, materials, and/or refractories?
  • Ability to Build Relationships: Do you have the ability to build strong relationships with customers and influence customer decision-making through effective communication, material knowledge, and understanding of customer requirements?
  • Dedicated Self-Starter: Are you a dedicated self-starter with a high degree of motivation, reactive to customer requests, and driven to grow and develop a business?
  • Willingness to Travel: Willingness to travel >75% of the time for customer site visits primarily in North America.
  • US Citizenship or Green Card: Must be a US Citizen or Green Card holder.