IT Program Manager

2 weeks ago


Houston, Texas, United States Sterling Group Full time
Job Overview

The IT Program Manager at Sterling Group will play a vital role in directing and supervising our organization's technology framework, ensuring the uninterrupted functionality of our network systems. This key position reports directly to the CFO and is essential in enhancing our technological solutions to align with business goals. Alongside delivering exceptional service to our internal clients, this role will involve the strategic oversight of our Technology Infrastructure, ensuring it meets the company's objectives and adheres to regulatory standards.

Key Responsibilities:

  • Manage and oversee the technology infrastructure of Sterling Group.
  • Develop and maintain relationships with external vendors and service providers, ensuring compliance with performance and service level agreements (SLAs).
  • Lead the organization's cybersecurity initiatives, including conducting risk assessments and formulating mitigation strategies.
  • Effectively communicate with senior leadership regarding IT strategies, performance metrics, and challenges.
  • Formulate, implement, and uphold IT policies and procedures to guarantee efficient operations, regulatory compliance, and alignment with organizational objectives.
  • Adopt best practices to improve service delivery.
  • Act as a liaison between staff and the IT services vendor for any technology-related inquiries or issues.
  • Provide training and support to employees to enhance their proficiency in utilizing the organization's technology tools.
  • Coordinate and manage the onboarding and offboarding processes for employees.

Required Qualifications:

  • Bachelor's degree in Information Systems, Computer Science, or a related discipline.
  • 5+ years of experience in IT service management.
  • Proven experience in managing external vendors.
  • Demonstrated skills in project management, including planning, execution, and monitoring.
  • Expertise in best practices for network management and cybersecurity.
  • Strong knowledge of regulatory requirements pertaining to IT.
  • Exceptional communication and interpersonal abilities.
  • Capability to deliver outstanding customer service and support to internal clients.
  • Ability to work autonomously with minimal oversight and excel in a dynamic environment.


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