Reservations Coordinator

4 weeks ago


Phoenix, Arizona, United States Arizona Biltmore Full time

About Us:

At Arizona Biltmore, we strive to create a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

As a Reservations Agent, you will be responsible for efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues. This includes answering all reservations calls and e-mails in a friendly manner, using clear English communication, and providing accurate information regarding availability of accommodations and other requested information.

Key Responsibilities:

  • Answer all reservations telephone calls and e-mails in a friendly manner, using clear English communication.
  • Assist with group blocks, including communicating with internal/external clients, inputting of reservations, and distributing of resumes.
  • Monitor group blocks and group billing, and review advance deposit reservations and make corrections as needed.

Requirements:

  • At least one (1) year of prior hotel experience.
  • Excellent customer service and communication skills.
  • OnQ experience is preferred.


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