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Reservation Operations Coordinator
1 month ago
We are seeking a highly organized and detail-oriented Reservation Operations Coordinator to join our team at MV Transportation. As a key member of our operations team, you will play a crucial role in ensuring the smooth execution of transportation services.
About the Role- Key Responsibilities:
- Create and manage passenger records in our customer database, ensuring accurate and up-to-date information.
- Coordinate with scheduling, dispatch, and vehicle operations personnel to ensure seamless communication and service delivery.
- Provide exceptional customer service by responding to passenger inquiries, resolving issues, and communicating effectively.
- Maintain accurate records and filing systems to support efficient operations.
- Collaborate with operations staff to address scheduling or passenger-related issues.
- Prioritize tasks accurately and effectively, handling multiple responsibilities simultaneously.
To succeed in this role, you will need:
- A high school diploma or equivalent.
- The ability to work in a fast-paced environment.
- Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
- Excellent decision-making skills.
- An excellent attendance record.
- Excellent verbal and written communication skills.
- Telephone speaking and/or call center experience.
- Computer experience.
At MV Transportation, we value diversity and inclusion. We are an equal opportunity employer committed to creating a workplace where everyone feels welcome and valued. Our commitment to these values extends beyond our hiring practices and into every aspect of our business.
Salary: $45,000 - $65,000 per year. Estimated salary range based on location and experience.