Reservation Operations Coordinator

3 days ago


Phoenix, Arizona, United States MV Transportation Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservation Operations Coordinator to join our team at MV Transportation. As a key member of our operations team, you will play a crucial role in ensuring the smooth execution of transportation services.

About the Role
  • Key Responsibilities:
  • Create and manage passenger records in our customer database, ensuring accurate and up-to-date information.
  • Coordinate with scheduling, dispatch, and vehicle operations personnel to ensure seamless communication and service delivery.
  • Provide exceptional customer service by responding to passenger inquiries, resolving issues, and communicating effectively.
  • Maintain accurate records and filing systems to support efficient operations.
  • Collaborate with operations staff to address scheduling or passenger-related issues.
  • Prioritize tasks accurately and effectively, handling multiple responsibilities simultaneously.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • The ability to work in a fast-paced environment.
  • Experience in paratransit scheduling utilizing Trapeze PASS, preferred.
  • Excellent decision-making skills.
  • An excellent attendance record.
  • Excellent verbal and written communication skills.
  • Telephone speaking and/or call center experience.
  • Computer experience.
About MV Transportation

At MV Transportation, we value diversity and inclusion. We are an equal opportunity employer committed to creating a workplace where everyone feels welcome and valued. Our commitment to these values extends beyond our hiring practices and into every aspect of our business.

Salary: $45,000 - $65,000 per year. Estimated salary range based on location and experience.



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