Group Reservations Coordinator

2 days ago


Phoenix, Arizona, United States Marriott Full time
Job Summary

We are seeking a highly skilled and detail-oriented Group Reservations Coordinator to join our team at JW Marriott Phoenix Desert Ridge Resort & Spa. As a key member of our hotel's operations team, you will be responsible for ensuring the smooth execution of group events and providing exceptional service to our guests.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine the most suitable room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers and guests.
  • Accommodate and document special requests, ensuring a personalized experience for each guest.
  • Set up proper billing accounts and prepare, review, and issue bills, invoices, and account statements according to company procedures.
  • Provide exceptional service to both internal and external customers, ensuring a positive experience for all.
  • Ensure compliance with standard and local operating procedures, maintaining the highest level of quality and professionalism.
Requirements
  • High school diploma or equivalent required.
  • Less than 1 year of related work experience preferred.
  • No supervisory experience required.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to work independently and as part of a team, with a strong attention to detail and organizational skills.
About Marriott

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing opportunities for growth and development, and we are proud to be a leader in the hospitality industry.

As a host with Marriott, you will be part of a global team that is dedicated to delivering exceptional service and creating unforgettable experiences for our guests. Join us and become a part of a legacy that is built on a foundation of hospitality, innovation, and excellence.



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