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Group Reservations Coordinator

1 month ago

Phoenix, Arizona, United States Marriott International Inc Full time
Job Summary

As a Group Reservations Coordinator at Marriott International Inc, you will be responsible for ensuring the success of hotel group guests by serving as the primary housing and billing contact from pre-arrival to departure. You will provide exceptional service and hospitality while processing all reservation requests, changes, and cancellations received through various channels. Your attention to detail and ability to identify guest needs will be crucial in determining the appropriate room type and verifying availability. You will also be responsible for explaining guarantee, special rate, and cancellation policies to callers, accommodating special requests, and setting up proper billing accounts according to accounting policies. Additionally, you will prepare, review, and issue bills, invoices, and account statements according to company procedures. If you are a team player who is passionate about delivering excellent service to both internal and external customers, we encourage you to apply for this role.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Set up proper billing accounts according to accounting policies
  • Prepare, review, and issue bills, invoices, and account statements

Requirements
  • High school diploma or G.E.D. equivalent
  • Less than 1-year related work experience
  • No supervisory experience
  • None

About Marriott International Inc

Marriott International Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About JW Marriott

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott.