Hotel Booking Coordinator
1 day ago
Serenity Trails Travel Co is seeking a dedicated Hotel Booker to join our team in a remote capacity. In this role, you'll be responsible for coordinating hotel accommodations, managing reservations, and providing top-notch customer service to our corporate clients.
Key Responsibilities:
- Coordinate hotel accommodations for corporate clients, ensuring suitable and comfortable stays.
- Manage hotel reservations, cancellations, and changes according to clients' needs and preferences.
- Provide personalized recommendations and advice to clients, leveraging insights and expertise to enhance their travel experiences.
- Collaborate with hotel partners and vendors to secure bookings, confirmations, and updates, maintaining clear communication and accuracy.
- Address any hotel-related issues or concerns promptly, providing creative solutions to ensure client satisfaction.
- Maintain organized records of hotel bookings, expenses, and client information, ensuring confidentiality and compliance with company policies.
- Work collaboratively with team members to support the overall success of the department and ensure a positive client experience.
Benefits:
- Competitive pay with opportunities for performance-based bonuses.
- Flexible work schedule with remote work options.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company matching contributions.
- Paid vacation, holidays, and sick leave.
- Opportunities for professional development and career advancement.
- Travel perks and discounts on vacation packages, accommodations, and more.
- Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.
Qualifications:
- Previous experience in customer service, travel coordination, hotel booking, or a related field is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
- Proficiency in using office software and online reservation platforms.
- Passion for travel and a deep understanding of hotel booking processes.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Flexibility to adapt to changing priorities and client needs.
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