Hotel Booking Coordinator

1 day ago

Phoenix, Arizona, United States Serenity Trails Travel Co Full time
Hotel Booker Job Description

Serenity Trails Travel Co is seeking a dedicated Hotel Booker to join our team in a remote capacity. In this role, you'll be responsible for coordinating hotel accommodations, managing reservations, and providing top-notch customer service to our corporate clients.

Key Responsibilities:
  • Coordinate hotel accommodations for corporate clients, ensuring suitable and comfortable stays.
  • Manage hotel reservations, cancellations, and changes according to clients' needs and preferences.
  • Provide personalized recommendations and advice to clients, leveraging insights and expertise to enhance their travel experiences.
  • Collaborate with hotel partners and vendors to secure bookings, confirmations, and updates, maintaining clear communication and accuracy.
  • Address any hotel-related issues or concerns promptly, providing creative solutions to ensure client satisfaction.
  • Maintain organized records of hotel bookings, expenses, and client information, ensuring confidentiality and compliance with company policies.
  • Work collaboratively with team members to support the overall success of the department and ensure a positive client experience.

Benefits:
  • Competitive pay with opportunities for performance-based bonuses.
  • Flexible work schedule with remote work options.
  • Comprehensive health, dental, and vision insurance plans.
  • Retirement savings plan with company matching contributions.
  • Paid vacation, holidays, and sick leave.
  • Opportunities for professional development and career advancement.
  • Travel perks and discounts on vacation packages, accommodations, and more.
  • Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.

Qualifications:
  • Previous experience in customer service, travel coordination, hotel booking, or a related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
  • Proficiency in using office software and online reservation platforms.
  • Passion for travel and a deep understanding of hotel booking processes.
  • Ability to work independently and as part of a collaborative team in a fast-paced environment.
  • Flexibility to adapt to changing priorities and client needs.

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