Customer Relations Associate

1 week ago


Des Moines, Iowa, United States Ridedart Full time

Ridedart Customer Service Specialist (full-time)

Ridedart is on the lookout for a committed Customer Service Specialist to enhance our team. As a leading public transportation provider, we are dedicated to elevating the living standards of our community by ensuring safe and reliable transit services.

  • Comprehensive Health Insurance
  • Dental and Vision Coverage
  • Life Insurance Options
  • Retirement Savings Plan
  • Long and Short Term Disability Benefits
  • Flexible Spending Accounts
  • Generous Paid Time Off (PTO)
  • Tuition Reimbursement Programs
  • Paid Holidays

Position Overview:

  • Engage with customers in a positive and professional manner to provide assistance and information
  • Handle a significant volume of inquiries through various communication channels
  • Document and address customer feedback and concerns

Key Responsibilities:

  • Guide customers regarding transit routes, schedules, and fare details
  • Manage emergency calls and support customers with special requirements
  • Oversee and implement transit pass initiatives
  • Perform administrative tasks including data entry and correspondence management

Required Qualifications:

  • High School Diploma or equivalent
  • At least one year of experience in customer service
  • Experience in a busy call center environment is preferred
  • Proficiency in Spanish is a plus
  • Willingness to work flexible hours, including weekends

Skills and Competencies:

  • Familiarity with local transit systems and geography
  • Outstanding customer service abilities
  • Strong communication and problem-solving skills
  • Proficient in Microsoft Office and database systems
  • Ability to manage financial transactions and perform basic calculations

Core Competencies:

  • Compliance with organizational policies
  • Customer-centric approach and empathy
  • Attention to detail and ability to manage stress effectively


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