Client Relations Associate

2 weeks ago


Des Moines, Iowa, United States Ridedart Full time

Ridedart Customer Support Representative (full-time)

Ridedart is in search of a committed Customer Support Representative to enhance our team. As a leading public transportation provider, we are dedicated to delivering safe and reliable transit solutions that elevate the quality of life for our community.

  • Comprehensive Health Insurance
  • Dental and Vision Plans
  • Life Insurance Coverage
  • Retirement Savings Plan
  • Long and Short Term Disability Benefits
  • Flexible Spending Accounts
  • Generous Paid Time Off (PTO)
  • Educational Assistance
  • Paid Holidays

Role Overview:

  • Engage with customers in a friendly and professional manner to provide assistance and information
  • Manage a high volume of inquiries through various communication channels
  • Document and address customer feedback and concerns

Key Responsibilities:

  • Guide customers regarding transit routes, schedules, and fare details
  • Respond to emergency situations and assist individuals with special requirements
  • Oversee and implement transit pass initiatives
  • Perform administrative tasks including data entry, filing, and correspondence management

Required Qualifications:

  • High School Diploma or equivalent qualification
  • At least one year of experience in customer service
  • Experience in a busy call center environment is advantageous
  • Proficiency in Spanish is a plus
  • Willingness to work varied shifts, including weekends

Skills and Competencies:

  • Familiarity with local transit systems and geography
  • Exceptional customer service abilities
  • Strong communication and problem-solving skills
  • Proficient in Microsoft Office and data management systems
  • Capability to handle financial transactions and perform basic calculations

Core Competencies:

  • Compliance with organizational policies and procedures
  • Customer-centric approach and empathy
  • Attention to detail and ability to manage stress effectively


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