Client Relations Associate
2 weeks ago
Ridedart Customer Support Representative (full-time)
Ridedart is in search of a committed Customer Support Representative to enhance our team. As a leading public transportation provider, we are dedicated to delivering safe and reliable transit solutions that elevate the quality of life for our community.
- Comprehensive Health Insurance
- Dental and Vision Plans
- Life Insurance Coverage
- Retirement Savings Plan
- Long and Short Term Disability Benefits
- Flexible Spending Accounts
- Generous Paid Time Off (PTO)
- Educational Assistance
- Paid Holidays
Role Overview:
- Engage with customers in a friendly and professional manner to provide assistance and information
- Manage a high volume of inquiries through various communication channels
- Document and address customer feedback and concerns
Key Responsibilities:
- Guide customers regarding transit routes, schedules, and fare details
- Respond to emergency situations and assist individuals with special requirements
- Oversee and implement transit pass initiatives
- Perform administrative tasks including data entry, filing, and correspondence management
Required Qualifications:
- High School Diploma or equivalent qualification
- At least one year of experience in customer service
- Experience in a busy call center environment is advantageous
- Proficiency in Spanish is a plus
- Willingness to work varied shifts, including weekends
Skills and Competencies:
- Familiarity with local transit systems and geography
- Exceptional customer service abilities
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and data management systems
- Capability to handle financial transactions and perform basic calculations
Core Competencies:
- Compliance with organizational policies and procedures
- Customer-centric approach and empathy
- Attention to detail and ability to manage stress effectively
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