Bilingual Collections Associate

4 weeks ago


Needham, Massachusetts, United States First Help Financial Full time
Job Summary

We are seeking a highly motivated and detail-oriented Collections Associate to join our team at First Help Financial. As a key member of our Collections Department, you will be responsible for communicating with borrowers, resolving customer issues, and meeting departmental goals.

Key Responsibilities
  • Provide exceptional customer service and resolve collection issues in a fast-paced call center environment
  • Open and manage client complaints, escalating issues to management as needed
  • Deescalate customer disputes and resolve discrepancies related to outstanding due balances
  • Meet defined departmental goals and activity metrics, including daily and weekly reporting
  • Perform skip tracing, provide pay-off quotes, and contact repossession agents as necessary
  • Handle transfer of ownership and provide written account information as requested by customers
  • Answer inbound phone calls and respond to customer inquiries
Requirements
  • High school diploma or GED equivalent required
  • Minimum of 6 months of collections experience or 1 year of related customer service experience
  • Fluent in Spanish
  • Detail-conscious and task-oriented mindset
  • Excellent written and verbal communication skills
  • Ability to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
What We Offer
  • Competitive hourly rate of $17.90 plus a monthly bonus
  • Generous benefits package, including medical, dental, vision, LTD/STD, identity theft protection, and paid parental leave
  • 401(k) match and tuition reimbursement
  • Robust employee recognition and talent development program
  • Opportunity for career growth and advancement within the company
About First Help Financial

First Help Financial is a fast-growing and culturally diverse company that provides auto loans to underserved communities. We value our customers and partners and strive to provide exceptional service and support. Our company culture emphasizes work-life balance, diversity, and inclusion, and we are committed to building a team that reflects these values.



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