Part-Time Bilingual Customer Service Associate
1 week ago
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Client Relationship Associate
Your Location: Remote/Anywhere within the USA
You Report To: Customer Service Manager
Your Schedule: Monday to Friday - 9AM-1PM EST (Five weeks of training. Required to work full time during the first two weeks of training.)
Your Compensation: $18.53/hour plus a monthly performance bonus
Learn more about our awesome Customer Service Department
First Help Financial, voted and certified as a "Great Place to Work" by our workforce for three years in a row, is adding a new partner to our Customer Service department to accommodate our remarkable growth You will be communicating with our borrowers by answering inbound calls and/ or corresponding in a fast paced, goal oriented Servicing Department.
What you will do:
Your responsibilities would be, but are not limited to:
- Provide customer service regarding issues in heavy traffic call center
- Responsible for opening clients complaints
- Deescalate client issues and escalate to the appropriate manager if needed
- Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
- Meet defined department goals and activity metrics
- Daily / weekly reporting to direct supervisor
- Provide pay off quotes to dealers and customers
- Assist clients with Insurance and registration issues
- Contact insurance companies for policy verification and other various issues
- Provide written account information as requested by customers
- Demonstrates historical career stability
- Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
- Fluent in Spanish and English
- High level of professionalism and commitment to the job
- Detail oriented mindset
- Excellent written and verbal communication skills
- 1 year of customer service or retail experience preferred
- Ability to deescalate issues/concerns
- Great Perks - We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
- Growth - Company growth provides unprecedented career growth. FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
-
Bilingual Customer Service Representative
2 weeks ago
Needham, Massachusetts, United States First Help Financial Full timeJob Title: Bilingual Customer Service AssociateWe are seeking a highly motivated and customer-focused Bilingual Customer Service Associate to join our team at First Help Financial. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience...
-
Part-Time Bilingual Customer Service Associate
4 weeks ago
Needham, United States First Help Financial Full timeFirst Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...
-
Bilingual Customer Service Representative
4 weeks ago
Needham, Massachusetts, United States First Help Financial Full timeJob SummaryWe are seeking a highly skilled and bilingual Customer Service Associate to join our team at First Help Financial. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.Key ResponsibilitiesProvide...
-
Bilingual Customer Service Associate
2 weeks ago
Needham, United States First Help Financial Full timeFirst Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...
-
Bilingual Customer Service Representative
1 week ago
Needham, Massachusetts, United States First Help Financial Full timeAbout First Help FinancialFirst Help Financial is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Our company culture is built on professionalism, teamwork, and a commitment to excellence.Job SummaryWe are seeking a highly motivated and...
-
Bilingual Collections Associate
2 weeks ago
Needham, Massachusetts, United States First Help Financial Full timeJob Title: Bilingual Collections AssociateWe are seeking a highly motivated and detail-oriented Bilingual Collections Associate to join our team at First Help Financial. As a key member of our Collections Department, you will be responsible for communicating with our borrowers, resolving collection issues, and providing exceptional customer service.Key...
-
Customer Service Representative
2 weeks ago
Needham, Massachusetts, United States First Help Financial Full timeJob Title: Part-Time Bilingual Customer Service AssociateWe are seeking a highly skilled and bilingual customer service representative to join our team at First Help Financial. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience...
-
Bilingual Collections Associate
2 weeks ago
Needham, Massachusetts, United States First Help Financial Full timeJob OverviewFirst Help Financial is seeking a highly skilled and bilingual Collections Associate to join our dynamic team. As a key member of our Collections Department, you will play a crucial role in communicating with borrowers, resolving collection issues, and providing exceptional customer service.Key ResponsibilitiesProvide customer service and resolve...
-
Bilingual Customer Service Representative
2 weeks ago
Needham, Massachusetts, United States First Help Financial Full timeJob Title: Customer Service AssociateWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team at First Help Financial. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.Job...
-
Bilingual Title Clerk
6 days ago
Needham, United States Ultimate Staffing Full timeJob Title: Bilingual Title Registrations AssociateOur client, a leading financial services company, is seeking a highly skilled Bilingual Title Registrations Associate to join their team in Needham. This is a full-time, in-office role with a competitive hourly rate of $19.Key Responsibilities:Manage and maintain accurate records of car titles, including...
-
Bilingual Title Registration Specialist
2 weeks ago
Needham, United States Ultimate Staffing Full timeJob Title: Bilingual Title Registrations AssociateOur client, a leading financial services company, is seeking a highly skilled Bilingual Title Registrations Associate to join their team in Needham. This is a fantastic opportunity to work in a dynamic environment and contribute to the growth of the company.Job Summary:The Bilingual Title Registrations...
-
Customer Service Representative
3 weeks ago
Needham, United States First Help Financial Full timeAbout the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at First Help Financial. As a key member of our Customer Service department, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.Key...
-
Customer Service Representative
4 weeks ago
Needham, United States First Help Financial Full timeAbout First Help FinancialFirst Help Financial is a rapidly growing financial services company that provides auto loans to underserved individuals. We pride ourselves on delivering exceptional customer service and support to our clients and partners.Job SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team. As...
-
Customer Service Representative
4 weeks ago
Needham, United States First Help Financial Full timeAbout the RoleFirst Help Financial is a leading provider of auto loans to underserved communities in the U.S. We're seeking a highly skilled and bilingual Customer Service Representative to join our team.Key ResponsibilitiesProvide exceptional customer service to borrowers via phone and correspondenceResolve client discrepancies and reconcile outstanding due...
-
Customer Service Associate
4 hours ago
Needham, Massachusetts, United States C&W Services Full timeCustomer Service RepresentativeC&W Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team.Key Responsibilities:Assist customers with inquiries, complaints, and requests in a timely and professional manner.Provide exceptional customer service through phone, email, and in-person interactions, ensuring a...
-
Mail Carrier Associate
3 weeks ago
Needham, Massachusetts, United States US Postal Service Full timeJob SummaryAs a Carrier Associate with the US Postal Service, you will be responsible for delivering and collecting mail on foot or by vehicle under varying road and weather conditions in a prescribed area. You will also maintain professional and effective public relations with customers and others, and obtain a general familiarity with postal laws,...
-
Customer Service- Bagger
1 month ago
Needham, United States Unavailable Full timeOverview The Bagger provides excellent customer service by efficiently bagging purchases at checkout. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family! This position starts at $15.00 - $17.56 / hour. Minimum...
-
Customer Service- Bagger
4 months ago
Needham, United States Roche Bros. Supermarkets Full timeOverview: The Bagger provides excellent customer service by efficiently bagging purchases at checkout. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family! This position starts at $15.00 - $17.56 / hour. Minimum Qualifications:...
-
Financial Services Associate
1 week ago
Needham, United States Johnson Brunetti Retirement & Investment Specialists Full timeJoin Our Team as an Associate Financial AdvisorWe are seeking a highly motivated and customer-focused individual to join our team as an Associate Financial Advisor. As a key member of our team, you will be responsible for assisting our advisors in regards to client inquiries and processing new business.Key Responsibilities:Support advisors in client...
-
Customer Service Representative
1 month ago
Needham, Massachusetts, United States First Help Financial Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Collections Associate to join our team at First Help Financial. As a Collections Associate, you will be responsible for communicating with borrowers, resolving collection issues, and providing exceptional customer service.Key ResponsibilitiesProvide customer service and resolve collection issues...