Database Support Specialist

2 weeks ago


New York, New York, United States Strativ Group Full time
{"title": "Senior Support Engineer", "description": "Role Overview

We are seeking a highly skilled Senior Support Engineer to join our team at Strativ Group. As a key member of our customer support engineering team, you will be responsible for providing top-notch technical support to our customers, collaborating with our engineering team to resolve complex issues, and helping to drive the development of our support processes.

Key Responsibilities
  • Provide exceptional technical support to customers via Slack and email
  • Collaborate with Solution Architects to resolve complex customer issues
  • Work closely with the engineering team to identify and resolve technical issues
  • Develop and maintain knowledge of our database products and technologies
  • Contribute to the development of our support processes and procedures
Requirements
  • 3+ years of technical support experience
  • Strong knowledge of SQL and relational database systems
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with database implementation and support a plus
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a talented team of engineers and support professionals
  • Professional development opportunities
  • Flexible work arrangements

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.

", "lang_code": "en-US"}

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