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Database Support Specialist

2 months ago

New York, New York, United States Strativ Group Full time
{"title": "Senior Database Support Engineer", "company": "Strativ Group", "description": "Role Overview

We are seeking a highly skilled Senior Database Support Engineer to join our customer support engineering team. As a key member of our team, you will be responsible for providing top-notch support to our customers, collaborating with our engineering team, and helping to drive the success of our data-warehouse business.

Key Responsibilities
  • Provide exceptional support to customers via Slack and email, addressing database-related issues and collaborating with Solution Architects for new customers and complex cases.
  • Work closely with our engineering team, consisting of ex-Google and Meta professionals, to resolve technical issues and implement solutions.
  • Collaborate with the support team to leverage LLM technology and improve our support processes.
  • Participate in company offsites and contribute to a collaborative company culture.
Requirements
  • 2+ years of technical support experience.
  • Proven experience working on highly technical products.
  • Excellent customer service skills, with a strong focus on communication and troubleshooting.
  • Strong knowledge of SQL and relational database systems, as well as experience with database and data warehouse implementation and support.
  • Ideal candidates will have experience with APIs or SDKs.
What We Offer
  • 15 days paid vacation + US holidays.
  • Healthcare coverage.
  • 401k plan.
  • Commuter and interest benefits.
", "lang_code": "en-US"}