Collections Officer I/II

2 days ago

Ventura, California, United States Ventura County Full time
Job Summary

We are seeking a highly skilled and experienced Collections Officer I/II to join our team at Ventura County. As a Collections Officer, you will be responsible for collecting monies owed to the County for services rendered and/or taxes/fines/fees levied.

Key Responsibilities
  • Manage a caseload of collection accounts
  • Establish debtor account records to determine delinquent balance, evaluates payment history and verifies client information pertinent to the collection of fees, fines and/or taxes
  • Identify patient credits and ensures they are processed within the required time frame
  • Investigate changes in financial status
  • Establish and implement course of action to collect monies owed
  • Contacts debtors to modify payment schedule, update case records, explain legal obligation or penalties for and consequences of non-payment, explain regulations/rules/procedures related to payment of account, and provide goodbye letters
  • Locates debtors by contacting relatives, neighbors, bank of record officials and employer(s) or through researching tax roll, voter registration, court document and other official information sources
  • Analyzes account to provide client with payment and fee/penalty information and to determine the need for payment plan modification or civil and/or criminal legal action
  • Updates manual and/or automated case files
  • Updates patient encounters to include insurance coverage when identified
  • Prepares routine correspondence and reports
  • Ensures patient balances are reviewed for accuracy prior to statement generation and statements are sent timely
  • May collect and receive money as payment on account
Requirements
  • Collections Officer I: The equivalent to three (3) years of clerical experience which includes public contact and training, OR One (1) year experience in accounts receivable or account collections
  • Collections Officer II: Two (2) years medical account collections experience
Preferred Qualifications
  • Experience in public health care patient collections
  • Experience working with Microsoft Excel
  • Experience working with Cerner
Working Conditions

This is a continuous recruitment and may close at any time. The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-Term), Intermittent, and Extra-Help vacancies for this position only.

For further information about this recruitment, please contact Maritza David by email at maritza.david@ventura.org or by telephone at (805) 654-2619.

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