Operations Director

6 days ago


North Miami Beach, Florida, United States KEW Legal Full time
About KEW Legal

KEW Legal is a dynamic and forward-thinking law firm seeking a seasoned Operations Director to join our team. As a key member of our management team, you will play a pivotal role in driving the firm's operational excellence and ensuring the efficient delivery of our services.

Key ResponsibilitiesAdministrative Management

The Operations Director will be responsible for overseeing the administration of key business systems, including:

  • Developing and implementing strategies to promote the firm's mission and values
  • Creating, reviewing, and improving the firm's key systems, including marketing lead development, sales case intake, case resolution tracking, time tracking, billing, finance, and accounting
  • Providing managerial support to the Office Manager and ensuring the effective administration of key business systems
Finance and Accounting

The Operations Director will be responsible for overseeing the firm's financial systems, including:

  • Planning and implementing the firm's annual budget in conjunction with the Owner and Office Manager
  • Monitoring financial statements and key financial reports, preparing budgets as requested, and advising the Owner regarding financial challenges and proposed solutions
  • Reviewing Budget Variance Reports and other key financial reports to ensure the overall health of the firm
Timekeeping and Billing

The Operations Director will be responsible for overseeing the firm's timekeeping and billing systems, including:

  • Monitoring the workflow pipeline to ensure matters and clients move progressively through established milestones and reach resolution in the prescribed amount of time
  • Designing workflow processes and systems to build in professional and ethical representation and firm profitability
  • Reviewing firm SKUs and workflows for efficiency, profitability, and staff capacity
Human Resources Management

The Operations Director will be responsible for overseeing the firm's human resources management, including:

  • Ensuring the effective recruitment, hiring, onboarding, and training of firm employees
  • Implementing and enforcing the firm's personnel rules and employment policies
  • Maintaining knowledge of current federal and state employment laws and codes
Facilities/Workplace Management

The Operations Director will be responsible for overseeing the firm's facilities and workplace management, including:

  • Overseeing strategic planning for the physical plant in conjunction with the Office Manager and annual business plans
  • Liaising between the firm and the landlord as needed
  • Ensuring the firm's emergency preparedness and disaster recovery protocols
Marketing

The Operations Director will be responsible for overseeing the firm's marketing efforts, including:

  • Creating, developing, implementing, and maintaining the firm's marketing plan in collaboration with the Owner
  • Liaising with the firm's marketing vendors to ensure the effective implementation of the firm's marketing strategic goals
  • Participating in marketing and networking events, workshops, and presentations as requested/required
Professional and Personal Development

The Operations Director will be responsible for ensuring the firm's professional and personal development, including:

  • Attending continuing education seminars and workshops to further professional development
  • Maintaining notary capabilities
  • Networking with other C-suite level professionals

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