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Senior Manager of Front of House Operations

2 months ago

North Miami Beach, Florida, United States Elwyn Full time

Job Summary:

As the Director of Lifestyle at Elwyn, you will be responsible for managing, directing, and providing leadership to the Association on behalf of the Board of Directors and FirstService Residential. This role will oversee all front of house operation areas related to resident and guest experience, hospitality, food and beverage services, and other related functions.

Key Responsibilities:

  • Manage and direct the front of house operations to ensure exceptional resident and guest experiences.
  • Provide leadership and guidance to staff members to ensure they are equipped to deliver high-quality services.
  • Collaborate with the Board of Directors and FirstService Residential to align with their goals and objectives.
  • Develop and implement strategies to improve resident satisfaction and retention.
  • Manage budgets and resources to ensure efficient use of funds.
  • Stay up-to-date with industry trends and best practices to ensure Elwyn remains competitive.

Requirements:

  • Proven experience in a leadership role, preferably in the hospitality or residential management industry.
  • Strong communication and interpersonal skills to effectively manage staff and stakeholders.
  • Ability to analyze data and make informed decisions to drive business growth.
  • Knowledge of industry trends and best practices in hospitality and residential management.