Parking Ambassador

1 month ago

Las Vegas, Nevada, United States MGM Resorts International Full time

PRIMARY PURPOSE:

As a Parking Ambassador, you will set the stage for guest experience with your welcoming smile and service. By anticipating guest need and modeling fast and efficient service you will set the tone for an unrivaled resort experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Warmly greet all arriving guests at parking entrance while providing courteous, efficient, and enthusiastic parking services.
  • Meet the demands of a fast-paced environment by following all protocols and using good judgment to assist with regulating the movement and flow of vehicles to avoid traffic congestion and delays.
  • Serve as an ambassador for the property, be knowledgeable of all hotel services/features/offerings, and familiar with local attractions/activities/events in order to respond to guest inquiries accurately.
  • Resolve guest problems within the scope of authority, otherwise refer to the supervisor on duty.
  • Report all alleged thefts or missing items to the supervisor and/or hotel security for further investigation.

MINIMUM REQUIREMENTS:

  • 6 months of guest service experience.
  • High School Diploma or equivalent.

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