Insurance Client Relations Specialist

3 weeks ago


Daleville, Alabama, United States John Alderson Inc Full time

Become a part of John Alderson Inc, a distinguished company committed to exceptional customer service. We take pride in our focus on delivering outstanding service and fostering enduring relationships with our clients. In the position of Insurance Client Relations Specialist, you will represent our organization, guiding clients through their insurance inquiries and ensuring their requirements are fulfilled.

If you possess a strong enthusiasm for customer support, are meticulous in your work, and enjoy assisting others in understanding insurance policies, this opportunity is tailored for you. At John Alderson Inc, we cherish our team members and offer a nurturing work atmosphere where your abilities can truly shine.

Benefits

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands-on Training

Monday to Friday Schedule

Opportunities for Career Advancement

Evenings Off

Coffee Provided

Casual Fridays

Business Casual Attire

Paid Continuing Education

Discounted Gym Membership

Major Holidays Off

Base Salary plus Commission Opportunities on Life Insurance


Key Responsibilities
  • Client Engagement: Address customer inquiries promptly and courteously, assisting with policy-related questions and clarifications.
  • Policy Administration: Accurately and efficiently process policy changes, updates, and renewals.
  • Issue Management: Resolve any concerns or issues raised by customers, striving for effective and timely solutions.
  • Record Keeping: Maintain precise records of customer interactions and transactions in our database.
  • Customer Guidance: Educate clients on insurance products, coverage options, and policy details to enhance their understanding and satisfaction.

Qualifications
  • Licensing: Active Virginia Property & Casualty License is required.
  • Experience: Prior experience in a customer service role or within the insurance sector is advantageous.
  • Communication Skills: Strong verbal and written communication skills with an emphasis on clear and concise information delivery.
  • Customer Orientation: A commitment to providing exceptional customer service and ensuring client satisfaction.
  • Attention to Detail: Ability to accurately process and document information with precision.
  • Team Player: Willingness to collaborate within a team environment and support colleagues as necessary.
  • Technical Proficiency: Comfort with utilizing computer systems, digital tools, and CRM software.


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