Education Technology Support Manager

6 days ago


Arlington Heights, Illinois, United States Avantis Education Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Engagement Executive at Avantis Education. As a key member of our customer success team, you will play a pivotal role in enhancing the customer experience by providing exceptional support and engagement.

Key Responsibilities
  • Customer Support: Provide prompt and effective support to customers, addressing their needs, resolving issues, and promoting customer satisfaction and loyalty.
  • Customer Advocacy: Act as a customer advocate, communicating their needs and concerns to relevant teams and developing strategies to engage customers and promote product usage.
  • Training and Development: Guide customers through refresher training, ensuring they understand and can effectively use our products.
  • Relationship Building: Build and maintain positive relationships with customers and team members, working closely with the Sales Team to identify upsell and cross-sell opportunities.
  • Product Feedback: Collaborate with the Product Development Team to relay customer feedback and contribute to product enhancements.
Requirements
  • 2+ years of experience in customer support, customer success, or a related role, preferably in the software or education industry.
  • Proficiency in using CRM software and customer support tools.
  • Familiarity with educational technology and software products is a plus.
  • Excellent verbal and written communication skills.
  • Empathy and patience when dealing with customers.
  • Strong problem-solving and critical-thinking skills.
  • Ability to build and maintain positive relationships with customers and team members.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong attention to detail and organizational skills.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Self-motivated and proactive approach to work.
  • Flexibility and adaptability in a fast-paced environment.


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