Security Technology Operations Manager

6 days ago


Glendale Heights, Illinois, United States Allied Universal Technology Services Full time
About the Role

As a key member of our team at Allied Universal Technology Services, you will play a critical role in the execution and performance of our field installation staff. Your primary responsibility will be to ensure that branch goals and objectives are met, aligning with the General Manager's vision for supervising employees to maintain schedules and projects according to plans, job specifications, and cost estimates.

Key Responsibilities
  • Supervise Field Operations Staff
  • Hiring, Recruiting, Retention, and Training
  • Build and Maintain an Effective Operations Organization
  • Establish Goals and Development Plans for Direct Reports
  • Supervise Performance of Field Installation/Service Staff
  • Communicate Management Directives to Field Staff
  • Coordinate with Multiple Departments for Installation Projects/Service Delivery
  • Work with Operations and Purchasing Teams for Project Ordering
  • Develop Manpower Schedules and Loading
  • Schedule and Oversee Service Delivery
  • Manage Installation Projects for Project Slippage
  • Schedule Subcontractors for Installation Projects
  • Conduct Site Visits for Quality Control
  • Follow Up on Customer Satisfaction Issues
  • Engage Company Resources for Customer Issues
  • Promote Change Orders
  • Oversee COSC/COFC Form Completion
  • Provide Onsite Support and Guidance
  • Provide Project Folders for Operations Team
  • Backup for Service Department
  • Work with Operations Team for Billing
  • Serve as Safety Champion
Requirements
  • High School Degree Required, Bachelor's Degree Preferred
  • 5-7 Years of Experience in Engineering or Project Management in Electronic Security Integration
  • Knowledge of Project Management Techniques and Tools
  • Proficient with MS Office Suite
  • Excellent Verbal and Written Communication Skills
  • Ability to Establish and Maintain Effective Working Relationships
  • Detail-Oriented and Organized
  • Strong Analytical Decision-Making Capabilities
  • Self-Motivated with Ability to Motivate Others
  • Ability to Manage Multiple Tasks and Meet Deadlines
  • Strong Planning and Reporting Skills
  • Excellent Follow-Up Skills
  • Ability to Travel to Job Sites as Needed


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