Senior Manager, Field Operations

1 week ago

Boston, Massachusetts, United States Rhythm Pharmaceuticals Full time
Job Summary

This is a senior-level role within the Field & Marketing Operations organization, providing operational support to the North America organization. The primary responsibility of this position will be to manage all aspects of Speaker Bureau planning, development, and execution in line with strategic brand objectives. The role will require management of key areas, including Speaker Bureau and advisory board logistical coordination, planning, and implementation, as well as cross-functional matrix management. The individual will serve as the primary liaison with the field teams for speaker bureau programs and with brand and internal teams for advisory board and peer-to-peer activities. Additionally, this Manager will provide logistical planning, execution, and onsite support for national and regional congresses. The role will be responsible for symposia logistics for all conferences as well as any additional meetings that may arise. This is a Boston-based or hybrid role and will report into the Associate Director, Field & Marketing Operations.

Key Responsibilities
  • Peer to Peer Program Management (Speaker Bureau, KOL Meetings and Advisory Boards, Symposia, etc.)
    • Manage all aspects of speaker bureau coordination and execution, serving as the primary contact for speakers, field teams, internal departments, vendors, and attendees.
    • Organize and manage implementation of peer-to-peer and speaker bureau programs, and related trainings, ensuring compliance with company policies, standard procedures, and business rules.
    • Implement metrics plans and optimization; manage quarterly business reviews of programs.
    • Own the peer-to-peer event data for reporting.
    • Create marketing materials for the field teams/HQ to promote the programs.
    • Supervise and handle financial disbursements to speakers and vendors for programs.
  • Congress Support
    • Key logistical contact for HCP, KOL, and advisory activities at the conference.
    • Serve as a resource within Marketing and Field Operations for field teams who are managing regional/local conferences.
    • Create marketing materials for the field teams/HQ to promote the activities, where allowed.
    • Lead product theaters at key congresses (materials, invitations, speaker management).
    • Optimize organizational presence and key customer engagements through coordination with internal partners (i.e., Brand, Sales, Medical).
    • Serve as the onsite liaison between Rhythm and the Associations. The requirement would be to attend all Rhythm events that required support.
  • Field & Marketing Operations Support
    • Collaborate and contribute to special projects as needed.
    • Potential to work cross-functionally with the marketing team on Advisory Board logistics, North America Meeting Planning, etc.
Requirements and Qualifications
  • Bachelor's degree and/or combination of education and relevant work experience.
  • 4+ years in administration and management of logistics and congresses within the commercial operations department in a pharmaceutical company or primary service provider for a pharmaceutical company, rare disease is a plus.
  • 2+ years of project management or coordinator experience within the peer-to-peer, medical education, and/or speaker bureau industry for life sciences.
  • 2+ years of experience as a speaker bureau coordinator or meeting planner working within the pharmaceutical industry.
  • Experience managing vendor partners/consultants and leading project teams to achieve milestones and objectives.
  • Results-driven with a high sense of urgency and accountability: ability to meet business objectives, deliverables, and timely completion of initiatives with a cross-functional team.
  • Effective planning, organizational, and prioritization skills: Ability to effectively organize and prioritize tasks to achieve established deadlines.
  • Demonstrated program ownership and consistent delivery on commitments.
  • Strong interpersonal skills. Thrives on collaboration with external experts, cross-functional partners, field-based teams.
  • Proficient Microsoft Office application skills (Outlook, PowerPoint, Word, Excel), with strong computer experience.
  • Ability to work independently.
  • Understanding of PhRMA Guidelines and Sunshine Act.

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