Operational Risk Management Senior Manager

4 days ago

Boston, Massachusetts, United States Citizens Financial Group, Inc. Full time

The Operational Risk Management (ORM) team at Citizens Financial Group, Inc. is seeking an experienced Operational Risk Management Senior Manager to assist in the planning, execution, and ongoing review of the Operational Risk Management Methodology Frameworks, including Risk and Control Self-Assessment (RCSA) and Risk and Control Assessment.

The Senior Manager will be responsible for the oversight of the RCSA and Controls Assessment Framework and will be a strategic partner to the Operational Risk Management leadership team, Front Line and Second line, and other stakeholders.

Key responsibilities include:

  • Establishing and maintaining the requirements for enterprise-level RCSA and controls testing programs.
  • Supporting a vision of shared success between the first, second, and third line in support of the RCSA and Controls Assurance objectives.
  • Championing change through a structured implementation approach using standardized tools and methodologies as prescribed by the Methodology and Frameworks.
  • Communicating with one voice for Operational Risk Management and developing and delivering change drivers and adoption communications, training, workshops, and feedback mechanisms.
  • Serving as an advisor on RCSA and controls testing industry best practices, processes, and regulatory requirements.
  • Managing program education and training through partnership with business units.
  • Directing presentations, workshops, and other trainings, as necessary.
  • Ensuring complete adoption of the RCSA and Control Assessment program within businesses and Front-Line Units in accordance with Risk Framework and Methodology.
  • Producing and assessing RCSA and Control Assessment quality Risk Appetite and Key Risk Metrics and sharing report results across businesses and functions, prior to aggregation and executive reporting.
  • Assisting with Enterprise Risk Appetite Metric and Executive Risk Reporting in GRC, providing commentary around limit breaches.
  • Managing the documentation of key risk metrics and conducting research and analysis on metrics that exceeded threshold/limits in order to provide meaningful analysis and conclusions to executive leadership through reporting.
  • Exploring opportunities for ongoing enhancements and automation of Key Risk Indicators and reporting.
  • Embedding a strong risk assessment and governance approach around delivery of new and existing products, services, and activities and services as well as significant organizational, product, systems, and process changes.
  • Acting as a trusted advisor and central point of contact across the three lines of defense as well as internally and external stakeholders.
  • Driving communication, solutioning, and process and methodology enhancements through Working Sessions and Risk Forums at all levels of the organization.
  • Collaborating effectively with cross-functional teams and building strong relationships with stakeholders at all levels of the organization.
  • Managing, supporting, and assisting with both internal and external exams. Working closely with regulatory agencies and assisting with regulatory exams. Ensuring appropriate exam outcomes through exam management protocols.
  • Partnering with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Modules with GRC to support ongoing processes enhancements and methodology updates.
  • Supporting Front Line Unit requests related to GRC.

Qualifications include:

  • 10+ years of relevant experience within the Banking Industry, Risk Consulting, Financial Services, compliance, Front Line Risk, Internal Audit, and/or Regulatory Agency.
  • Operational Risk Management experience.
  • Experience with Risk management Frameworks to include Risk and Control Self-Assessment (RSCA), Issues Management, and Control Assessment.
  • Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.
  • Familiarity with Governance Risk and Control (GRC) tools (Archer preferred).
  • Technical proficiency in Microsoft Excel, Word, Visio, and PowerPoint.
  • Strong analytical capabilities to provide data-centric insights.
  • Excellent communication skills and experience producing high-quality materials for management consumption.

Education, Certifications, and/or Other Professional Credentials:

  • Bachelor's Degree: Accounting, Business, Risk Management, Finance, Economics, or equivalent field or equivalent work experience.
  • License or Certification: Preferred but not required.

Work Schedule: Monday - Friday, 3 days in the office, 2 working from home.

Hours per Week: 40.

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