Housekeeping Shift Supervisor

6 days ago


Erie, Pennsylvania, United States Presque Isle Downs & Casino Full time

Job Summary:

The Housekeeping Shift Supervisor is responsible for overseeing the daily operations of the housekeeping department at Presque Isle Downs & Casino. This is a hands-on position that requires the ability to supervise and direct housekeeping staff in a public setting.

Key Responsibilities:

  • Supervise and direct housekeeping staff to ensure that all areas of the hotel are clean and well-maintained.
  • Ensure that all housekeeping staff are working in line with set standards and protocols.
  • Perform regular inspections of guest rooms and public areas to ensure that they meet the hotel's high standards.
  • Address guest concerns and complaints in a professional and courteous manner.
  • Work closely with other departments, including Food & Beverage and Facility Maintenance, to ensure that the hotel's cleanliness and maintenance standards are met.
  • Develop and implement training programs for housekeeping staff to ensure that they are working in a safe and efficient manner.
  • Monitor and control housekeeping budgets to ensure that they are within established guidelines.
  • Perform other duties as assigned by management.

Requirements:

  • 1-year housekeeping and supervisory experience preferred.
  • Excellent communication and leadership skills.
  • Ability to work a variety of shifts, including weekends and holidays.
  • Physical ability to lift, bend, stoop, climb, and reach with or without reasonable accommodation.
  • Neat in appearance to represent the hotel positively with guests.
  • Ability to obtain appropriate licensing.


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