Guest Services Representative
2 weeks ago
We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at Stilwell Hotel, Carmel by-the-Sea. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for our guests.
Key Responsibilities- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Register and orient arriving guests, ensuring a smooth and efficient check-in process.
- Be knowledgeable about the property, its programs, amenities, and experiences, making recommendations to guests as needed.
- Have a working knowledge of the property's phone and other communication systems, answering telephone calls with a pleasant demeanor.
- Be knowledgeable of your role in the property reservation process, ensuring accurate and efficient handling of guest requests.
- 1+ year of hotel industry experience or related job preferred.
- Comfortable taking telephone calls and mitigating stressful situations.
- High school diploma, GED, or equivalent.
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
- Bi-lingual a plus.
Lark Hotels is a premium hotel development and management company with a portfolio of 50+ branded and independent boutique hotels and 7 full-service restaurants in high-profile destinations in 12 states. Stilwell Hotel is the latest addition to this portfolio, offering a luxury property with an at-home feeling. Comfortable, fun, and centrally located, Stilwell Hotel is the place to work in down Carmel.
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