Guest Service Representative
5 days ago
We are seeking a highly skilled Guest Service Agent to join our team at the Hilton Santa Clara. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Welcome and register guests efficiently, providing information and assistance as needed.
- Verify rates and departure dates, confirming and modifying information as required.
- Check departing guests out of the hotel, adhering to hotel procedures.
- Answer guest questions accurately and resolve problems in a timely manner, ensuring guest satisfaction.
- Authorize revenue allowances as allowed by hotel policy.
- Resolve guest complaints and adhere to guest safe deposit box procedures.
- Stay knowledgeable about groups and functions in the hotel on a daily basis.
- Ability to communicate verbally with guests, management, and co-workers.
- Previous Hilton OnQ System experience preferred.
- Previous computer experience required.
- Dental, medical, and pension benefits applicable to the Collective Bargaining Agreement.
- Vacation, sick, and holiday pay.
- Free parking at the hotel.
- Meal stipend.
- Education assistance.
- Room rate discounts with any Hilton Brand Hotel.
- Additional room discounts for select hotels within the portfolio.
- Two pairs of slip-resistant shoes per year.
- Discount rates for travel, such as car rental, theme parks, and more.
The Hilton Santa Clara is an Equal Opportunity Employer. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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