Guest Service Representative

5 days ago


Santa Clara, California, United States Hilton Santa Clara Full time
Guest Service Agent

We are seeking a highly skilled Guest Service Agent to join our team at the Hilton Santa Clara. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Welcome and register guests efficiently, providing information and assistance as needed.
  • Verify rates and departure dates, confirming and modifying information as required.
  • Check departing guests out of the hotel, adhering to hotel procedures.
  • Answer guest questions accurately and resolve problems in a timely manner, ensuring guest satisfaction.
  • Authorize revenue allowances as allowed by hotel policy.
  • Resolve guest complaints and adhere to guest safe deposit box procedures.
  • Stay knowledgeable about groups and functions in the hotel on a daily basis.
Requirements:
  • Ability to communicate verbally with guests, management, and co-workers.
  • Previous Hilton OnQ System experience preferred.
  • Previous computer experience required.
Benefits:
  • Dental, medical, and pension benefits applicable to the Collective Bargaining Agreement.
  • Vacation, sick, and holiday pay.
  • Free parking at the hotel.
  • Meal stipend.
  • Education assistance.
  • Room rate discounts with any Hilton Brand Hotel.
  • Additional room discounts for select hotels within the portfolio.
  • Two pairs of slip-resistant shoes per year.
  • Discount rates for travel, such as car rental, theme parks, and more.

The Hilton Santa Clara is an Equal Opportunity Employer. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.



  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    Job Title: Guest Services ManagerWe are seeking a highly skilled Guest Services Manager to join our team at Evolution Parking & Guest Services. As a key member of our operations team, you will be responsible for overseeing all aspects of our parking operations, including valet parking, guest service standards, and team member performance.Key...


  • Santa Clara, California, United States Stanford Hotel Group Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at the Hilton Santa Clara. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Welcome and register guests efficiently,...


  • Santa Clara, California, United States Hilton Santa Clara Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the Hilton Santa Clara. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Check-out: Welcome and register guests...


  • Santa Barbara, California, United States Pacifica Hotels Full time

    Job Title: Guest Service RepresentativePacifica Hotels is seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide personalized service to...


  • Santa Barbara, California, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, talent development, and community investment.Job SummaryWe're seeking a highly skilled and enthusiastic Guest Services...


  • Santa Monica, California, United States AccorHotel Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at AccorHotel. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesGuest Communication: Respond to all guest inquiries and...


  • Santa Monica, California, United States Stilwell Hotel Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at Stilwell Hotel, Carmel by-the-Sea. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for our guests.Key ResponsibilitiesProvide exceptional customer...


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    Job Summary:We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Santa Cruz Seaside Company. As a key member of our Guest Service Team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for all who visit our Haunted Castle office building.Key...


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    Job Summary:We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Santa Cruz Seaside Company. As a key member of our Guest Service Team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for all who visit our Haunted Castle office building.Key...


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    Job Summary:As a Guest Service Staff member, you will provide exceptional guest service by acknowledging and greeting all guests and exemplifying outstanding service to our guests by owning the key guest service principles. You will work in a fast-paced office that handles a variety of customer, employee, and concessionaire services, cash handling, and...


  • Santa Cruz, California, United States Santa Cruz Seaside Full time

    {"Job Title": "Guest Service Staff", "Job Summary": "Provide exceptional guest service by greeting and assisting guests and employees in a fast-paced office environment.", "Responsibilities": "\t\u2022 Greet every guest and employee and answer guest questions and provide consistent, friendly, and helpful guest service.\t\u2022 Provide consistent, friendly,...


  • Santa Cruz, California, United States Stany Full time

    About the JobWe are seeking a highly motivated and enthusiastic individual to join our team as a Guest Services Representative at the Santa Cruz Beach Boardwalk. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.ResponsibilitiesProvide top-notch customer service...


  • Santa Barbara, California, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGreet and register guests in a friendly and professional mannerCheck guests...


  • Santa Rosa, California, United States Hyatt Sonoma Full time

    Position Overview:As a vital member of our hospitality team, you will play a key role in crafting unique and memorable experiences for our guests. Your primary responsibility will be to warmly welcome guests upon arrival and assist them with the check-in and check-out processes, ensuring their comfort and satisfaction while providing essential information...


  • Santa Monica, California, United States AccorHotel Full time

    Job Title: Guest Services AgentJoin our team at Fairmont Miramar Hotel & Bungalows, situated atop the scenic bluffs overlooking Santa Monica Beach. As a Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable.Key Responsibilities:Respond to guest inquiries and resolve...


  • Santa Rosa, California, United States Hyatt Sonoma Full time

    Position Overview:As a vital member of our hospitality team, you will play a key role in crafting unique and memorable experiences for our guests. Your primary responsibility will be to warmly welcome guests upon arrival and assist them with the check-in and check-out processes, ensuring they feel at ease and valued. You will also provide essential...


  • Santa Barbara, California, United States Palihouse Santa Barbara Full time

    FRONT DESK AGENT | PALIHOUSE SANTA BARBARAPOSITION OVERVIEW: We are seeking a personable Front Desk Agent to deliver our renowned exceptional service. From welcoming guests during check-in to addressing ongoing inquiries, our Front Desk Agents are pivotal in crafting an unforgettable guest experience.ABOUT PALIHOUSE SANTA BARBARA:Palihouse Santa Barbara is a...


  • Santa Ana, California, United States Sonesta International Hotels Full time

    Job SummaryThe Guest Service Agent is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations. This role requires a high level of customer service skills, attention to detail, and ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide exceptional guest service,...


  • Santa Barbara, California, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, talent development, and community investment.Job SummaryWe're seeking a Small Format Team Member to join our team,...


  • Santa Rosa, California, United States Flamingo Resort & Spa Full time

    Company Overview:Pyramid Global Hospitality prioritizes its workforce, fostering a culture that emphasizes inclusivity, personal growth, and overall wellbeing. We are committed to nurturing a People First environment, reflected in our employee development initiatives, comprehensive benefits, and our focus on building meaningful relationships. Our benefits...