Guest Service Agent

2 weeks ago


Santa Monica, California, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Service Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Follow all cash handling and credit policies
  • Be aware of all rates, packages, and special promotions
  • Be familiar with hospitality terminology
  • Have knowledge of emergency procedures and assist as needed
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner
Requirements
  • College coursework in a related field is helpful
  • Experience in a hotel or a related field is preferred
  • High school diploma or equivalent is required
  • Computer experience is required
  • Customer service experience is preferred
About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio delivers just that.

We are committed to providing exceptional service to our guests and creating a positive work environment for our team members.



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